Goldman Sachs Richardson , TX 75080
Posted 3 weeks ago
Wealth Management
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.
Marcus by Goldman Sachs
The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.
HOW YOU WILL FULFILL YOUR POTENTIAL
Job Summary and Key Responsibilities:
Manage the day-to-day activities of a Fraud Operations team
Provide direction to the team on productivity and SLAs, problem solving, setting timelines and next steps
Provide individual coaching, mentoring, and feedback to the team on a regular basis
Educate Fraud Investigators on identification and prevention of fraudulent activity
Conduct training, monitor quality and quantity of case work and provide feedback on performance
Manage significant caseload and utilize the company investigation system
Open and prepare cases and follow all documented procedures to ensure proper cases detail is completed
Review existing operational processes and identify opportunities for continuous improvement
Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership
Coordinate the investigation of any fraud issue with the appropriate Stakeholders as appropriate
Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
Qualifications
Bachelor's Degree or equivalent combination of education and fraud experience
Minimum of 3-5 years of experience in financial services or related industries
Minimum of 1-3 years of people management experience with a proven track record of strong leadership skills
Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner
Ability to research and make appropriate decision regarding complex cases
Must be self-directed, detailed-oriented, driven, and able to work independently in a team-oriented and fast-paced environment
Goldman Sachs