WDC Operations Manager

Job Description

• WDC Operations Manager

The Workforce Development Center (WDC) at Cincinnati State is the region's leading workforce training and education center. Located at the Evendale campus, we actively assist employers and students in acquiring the necessary skills for future professional and academic success. We support our college mission by offering fast-paced micro-credentials and custom programming. This position requires a generalist who will meet the daily operational needs of WDC employees and students.

Essential Duties:

• Manage credit offerings in the Curriculum Information Management system

• Coordinate HLC compliance

• Assist Senior Director with meetings

• Develop, generate, and troubleshoot monthly reports related to WDC data

• GL Code maintenance and oversight

• Develop and manage job descriptions

• Coordinate with HR for hiring processes & HR trainings

• Assist in writing grants and provide oversight as needed

• Manage facility needs

• Acts as the site contact for contracted service vendors

• Conduct daily walk-throughs of the facility

• Ensure staffing is scheduled to open and close the facility

• Ensure work orders are processed for mechanical and general facility needs

• Manage schedule of activities for external and internal stakeholders

• Coordinate public safety officers for WDC coverage, particularly in the evenings

• Coordinate with the college's IT department to resolve IT issues for instructors and staff

• E-form management

• Supervises Client Management Specialists in the areas of registration, customer management, business unit support, and bursar

• Facilitates advisory group meeting and facility tours

Required Qualifications:

• Bachelor's degree in related field from a regionally accredited college or university

• A minimum of 3 years of professional experience in related to administrative coordination and management

• Experience to monitoring financial reports

• Experience troubleshooting first-level technology issues

• Strong Microsoft Office skills that include working experience in Microsoft Word, Excel PowerPoint and Outlook, and Access

• Availability to work early mornings, nights and weekends. A flexible schedule is required

• Valid driver's license and the ability to travel to locations in Butler, Hamilton, and Warren Counties

Preferred Qualifications:

• 2+ years higher education experience

• 3+ years of experience in B2B sales and service delivery

• Project management and process management experience

Desired Competencies:

• Strong attention to detail

• Excellent time management skills

• Demonstrate sensitivity to students with diverse academic, socio-economic, cultural and ethnic backgrounds

• Demonstrate sensitivity to students with disabilities

• Demonstrate excellent relationship building, organizational, and written/oral communication skills

• Team player that is eager to share knowledge and skills with co-workers

• Individual that is self-motivated

• Individual that easily adapts to change(s)

• Ability to identify problem(s) and resolve them efficiently

Physical Requirements:

• Ability to stand and walk for up to 8 hours at a time

• Ability to lift/move packages (up to 40 lbs.) on an intermittent basis

Details:

Reports To: Senior Director, Workforce Development Center

Position Level: WDC Operations Manager

Compensation: $65,000

Category: Professional

Contractual Affiliation: Non-Bargaining

Exempt Classification: Exempt

Status: Full-time

Cincinnati State provides employees with high quality and cost-effective benefits with a variety of options:

• Medical Insurance (PPO- employer covers up to 92% of the premium, HDHP- employer covers 100% of the premium)
• Dental Insurance (employer covers 100% of the premium)
• Vision Insurance

• NO WAITING PERIODS! Medical, Vision and Dental benefits are effective from day one of employment!

• Flexible Spending Accounts and Health Savings Account (employer contributions) • Short-Term Disability: Offering 60% of your salary

• Life Insurance and AD&D Insurance (employer paid)

• Supplemental Life Insurance, Critical Illness and Accident: Optional at employee expense

• Pet Insurance

• Employee Assistance Plan for employees, spouse and dependents

• Tuition Waiver for employees, spouse and dependents

• Tuition Reimbursement

• Free parking

• 10 annual paid holidays in addition to generous paid time off options including vacation, sick, personal leave, and winter season days.

• Employees at Cincinnati State qualifies for Public Service Loan Forgiveness

Retirement: As a Cincinnati State employee, and an employee of an Ohio public institution, you will not contribute to the Federal Social Security system. Instead, our employees will contribute to a State Retirement Plan (SERS or STRS) or an Alternative Retirement Plan (ARP): 403B and/or Deferred Compensation Program 457 Plan.

Equal Opportunity Employer ~ Committed to Creating a Diverse and Inclusive Work Environment Cincinnati State Technical and Community College, as well as its individual academic divisions, is committed to a policy of equal opportunity in all its activities and programs, including employment and promotion. It does not discriminate on the basis of race, color, national, or ethnic origin, citizenship status, religion, sex, sexual-orientation, age, physical disabilities, veteran or marital status.