Amazon.Com, Inc. Waynesboro , VA 22980
Posted 3 weeks ago
DESCRIPTION
At Amazon, our motto is "Work Hard. Have Fun. Make History." This position offers an exciting opportunity to make history by becoming a founding member of a team whose purpose is to solve complex challenges and to create unprecedented customer experiences on a daily basis. We're looking for creative leaders with a passion for innovation, knack for problem solving, and a passion to create world class customer experiences that will change the face of commerce.
The Role:
This team will be entrepreneurial, wear many hats, and work in a highly collaborative environment. You'll work with highly skilled operators and program managers inventing and iterating to design the most effective operational and delivery processes. The adopted attitude is that no idea is a bad idea, and the best ideas are the ones that should be tested and tried. You'll be able to interface directly with customers in a way almost no one else in the industry can. You'll lead a team of problem-solving associates to become owners and to reach challenging goals. You will need to thrive and deliver results in an ambiguous, fast paced and dynamic environment.
Five key areas that you'll always focus on are safety, quality, customer experience, productivity, and fun.
On a daily basis, you can expect to:
Ensure a safe work environment for all associates
Review the work forecasts and determine productivity and utilization requirements to meet the overall building objectives daily.
Coordinates transportation between Amazon Fulfillment Centers and logistics service providers, ensuring timely flow of goods in and out of facilities and helping meet customer order times.
Proactively identify and lead process improvement initiatives
Balance labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals
Embrace a start-up mentality and emphasize "have fun"
Supervisory Responsibilities:
You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies - including attendance tracking - are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates' performance - including productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. The Assistant Manager will address discipline and/or performance issues for FC Associates including up to termination. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts.
Key Job Elements:
Coordinate physical and virtual workflows, or flow of orders and materials to ensure products are shipped on time to meet customer delivery promise
Consolidate information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly.
Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix.
Lead the order batching strategy to ensure efficiency while protecting customer experience
Allocate labor from various sources, lead meetings, direct and assign job duties for FC Associates
Perform in depth problem solving in all areas to ensure successful and continuous operations
Train, audit, and support FC Associates to perform Amazon standard operating procedures and utilizing equipment and software
Ensure FC associates have proper tools to perform the job and coordinate repair or replacement when needed
Communicate with internal and external suppliers using all communication channels available
Report and escalate systemic issues to management as necessary and in a timely manner
Review and update Standard Operating Procedures according to Amazon practices
Participate in initiatives to ensure Safety and Operational Excellence
Identify, address and resolve safety hazards within the Fulfillment Center
Support and work in all areas of the Fulfillment Center as required and as determined by site management
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Preferred Qualifications
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Amazon.Com, Inc.