Water Service Worker

Position Information

The purpose of this classification is to perform manual work involving installation/repair of water meters and repair of leaks in water service lines.

Schedule: Monday

• Friday 8:00 am

• 4:30 pm (5 day work week)

Job Summary

The following duties are normal for this position.The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.Other duties may be required and assigned.

Performs manual work associated with repair/replacement of water meters and repair of water service lines; locates water meters; inspects accuracy/condition of meters and determines whether repair or replacement is most appropriate; installs/replaces broken, damaged, stolen, or missing water meters, backflow devices, and meter boxes; determines source of water leaks, makes necessary repairs, or refers more complex problems to work crews; lays/installs pipes; replaces copper piping and fittings; checks pressure on water lines; flushes water lines to purify system; digs around meter boxes and removes dirt/debris; pumps water from meter boxes; repairs/replaces curb stops; shovels materials.

Tests meters to ensure proper operations and accurate readings.

Disconnects or reconnects water service to troubleshoot leaks and conduct repairs; locks/unlocks meters relating to non-payment of water accounts as appropriate.

Performs minor landscaping tasks to areas surrounding meter boxes; restores landscaping to acceptable condition at end of projects by planting grass or replacing sod.

Performs customer service functions; provides assistance and information related to meters, consumption, leaks, department procedures, or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution.

Operates a variety of equipment and tools associated with work activities, which may include a utility truck, radio communications equipment, meter locator, probing rod, water pump, pipe wrench, shovel, plumbing tools, or mechanic tools.

Performs general/preventive maintenance tasks necessary to keep equipment in operable condition, which may include inspecting equipment, refueling vehicles, checking/replacing fluids, greasing equipment, washing/cleaning equipment, or cleaning work areas; monitors equipment operations to maintain efficiency and safety; reports faulty equipment.

Follows safety procedures, utilizes safety equipment, and monitors work environment to ensure safety of employees, the public, and other individuals.

Prepares or completes various forms, reports, correspondence, logs, work orders, vehicle maintenance reports, timesheets, or other documents.

Receives various forms, reports, correspondence, work orders, maps, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.

Communicates via telephone and/or two-way radio; provides information and assistance; records/relays messages; responds to requests for service or assistance.

Communicates with supervisor, employees, other departments, builders, developers, customers, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

ADDITIONAL FUNCTIONS

This classification is designated as a safety sensitive position which is subject to random drug and alcohol testing and any other drug testing methods as stated in policies adopted by Forsyth County concerning drug and alcohol.

Records beginning/ending meter readings of meters as appropriate.

Provides assistance to other employees or departments as needed.

Performs other related duties as required.

Minimum Qualifications

High school diploma or GED; supplemented by one (1) year previous experience and/or training involving plumbing or water utility maintenance; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.Must possess and maintain a valid Georgia driver's license.