Water Mitigation Unit Specialist

Position Summary:

The Water Mitigation Unit (WMU) Reviewer is primarily responsible for the review, negotiation and resolution of Emergency Services estimates, invoices, and other related activities. Several WMU Specialist roles will be rotational positions.

Essential Job Functions:

Procures, reviews, and resolves Emergency Services billing, invoices, estimates, or other items to ensure scope and charges settled are reasonable and accurate.

Communicates and maintains constructive resolution efforts with Emergency Services vendors regarding any billing concerns identified using evaluation tools and skills to attempt to reach timely and reasonable agreement and resolution.

Completes timely resolution of Emergency Services billing, including settlement of resolved invoices.

Assists with branch, Subrogation, QA, Legal, and/or training department regarding Emergency Services billing, communications, or customer relations issues or inquiries.

Assist with monitoring and resolution of claim files containing open legal proceedings regarding exposure related to the Emergency Services invoice.

Other functions may be assigned

Education:

• Bachelor's degree or equivalent combination of education and/or experience

• IICRC certification WTR (Water Restoration Technician) and ASD (Applied Structural Drying) preferred or will be provided

• Hold, or be able to obtain, state Property Adjuster P&C Licenses including, but not limited to, the following states: GA, OK, and TX.

Experience:

• 1-2 years of directly related Emergency Services experience or equivalent.
• 1-2 years of experience as a Property Field II or Examiner II claim handler or equivalent is preferred.

Knowledge and Skills:

• Requires the analytical ability necessary to analyze, evaluate, and act upon relevant information essential in Emergency Services mitigation resolution.

• Requires critical attention to detail and good organization skills with strong technical ability to make complex, accurate assessments of damage and appropriate mitigation response.

• Excellent organizational, written, and verbal communication skills.

• Able to communicate professionally at all levels internally and externally.

• Technical knowledge of Microsoft programs is preferred (Teams, Access, Excel, SharePoint, etc.)

• Strong technical skill with Xactware, Core Logic or other industry specific estimating software products and systems preferred.

About Mercury

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2024!

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help other others. Everyone needs insurance and we can't imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

We offer many great benefits, including:

• Competitive compensation

• Flexibility to work from anywhere in the United States for most positions

• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)

• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)

• Medical, dental, vision, life, and pet insurance

• 401 (k) retirement savings plan with company match

• Engaging work environment

• Promotional opportunities

• Education assistance

• Professional and personal development opportunities

• Company recognition program

• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.