Water Mitigation Claims Restoration Specialist

Liberty Mutual Liberty Lake , WA 99019

Posted 4 weeks ago

As a Water Claims Restoration Specialist, you will get the opportunity to use your mitigation/restoration experience along with your Xactimate estimating knowledge to negotiate with external vendors in a fast paced environment while protecting the assets of the company. This position concentrates on the monitoring of vendor mitigation estimates, interacting with vendors to ensure proper mitigation, and creating alignment with mitigation vendors and the unit. In addition to a wide range of benefits, as a direct employee, your insurance education and training are paid by Liberty Mutual.

This position has a potential for a sign on bonus.

This position is located in Liberty Lake, WA.


  • Accurately assess mitigation handling on a claim-by-claim basis.

  • Interact with program vendors within designated timeframes throughout span of mitigation, ensuring proper mitigation.

  • Create alignment regarding policy and procedures within unit and across vendors for handling losses.

  • Identify trends and share best-practices across group.

  • Monitor mitigation estimates and final bills to ensure they are correct.

  • Use Xactimate estimating software to adjust and reconcile mitigation estimates.

  • Rotational schedule will include two shift cycles to include 8:00AM - 4:30PM and 10:30AM - 7PM with every other weekend rotation.


  • Bachelor's degree preferred but not required.

  • At least 3-5 years of prior work experience in insurance and/or dealing with specialty mitigation, restoration, and/or mitigation companies dealing directly with the identification, oversight and mitigation of water damage claims, including the estimation and monitoring of these losses is a plus but not required.

  • Possess excellent interpersonal, written and verbal skills, strong analytical skills, as well as superior customer service and negotiation skills.

  • Strong ability to work in a team environment.

  • Ability to deal with and negotiate with external vendors.

  • IICRC-WRT and/or IICRC-ASD designations highly desirable but not required.

  • Ability to work flex-shifts between 8am-9pm with rotating weekends.


We value your hard work, integrity and commitment to positive change. In return for your service, it's our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We're dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

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