Watch Officer L3 CO - DAY

IT Veterans Colorado Springs , CO 80901

Posted Yesterday

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Watch Officer L3 CO - DAYColorado Springs, COJob Summary:IT Veterans is currently seeking a Watch Officer to support the Enterprise Watch Command Center and ensure monitoring, tracking, and documenting of Severity Level incidents and escalation of incidents affecting critical business functions.Responsibilities:

Monitor and track service impacting changes in the enterprise infrastructure.
Work with Service Operations team staff during the installation, upgrade, or decommissioning of infrastructure equipment or software to monitor and track potential impact to the enterprise
Monitors and analyzes critical incident alerts regarding outages or degradation in services affecting the enterprise using monitoring tools
Assist with the development and maintenance of standard operation monitoring procedures
Assist with Major Incident Severity Level calls (standing up conference calls, identifying appropriate service line resources, documenting a timeline of events)
Preparing, updating, and reporting Situational Awareness to the ESOC PMO and Client Liaisons
Monitor planned and unplanned service impacting changes
Assist with preparation of Outage and Resolution Notifications for Severity Level Incidents, Advisory Notifications, Planned Outage Notifications, and updates to those outages
Assist with SharePoint Outage Tracker entries and updates
Assist with setting up conference bridges in support of Severity Level 1s and 2s and engaging appropriate resources
Archiving of Daily Operations Report and Shift Change Log (Day Shift)
Perform trend analysis reports as requested
Check on the status of Critical Site Tickets and close if possible
Check on the status of Prolonged/Multiple Transfers of Tickets and close if possible
Performs Tier 1 vetting and triage of incident tickets to facilitate accurate and effective outage handling procedures and resolution.

Required Qualifications:

TS/SCI clearance with a CI Poly.
Bachelors degree and 6 years experience
Security+ or other technical certification to meet 8570 IAT II compliance required.
Hold an ITIL and/or technical certification
Technical background and strong IT skills/knowledge in networking, exchange, or desktop support
Strong understanding of ITIL concepts
Proficient in word processing, spreadsheets, and desktop applications
Strong communication and interpersonal skills
Strong logic and analytical skills
Strong customer service skills and experience
Excellent oral and written communication skills
Proven ability to multi-task, prioritize, and maintain attention to detail in a fast-paced environment
Basic knowledge of ServiceNow, Windows Desktops, or other IT Service Management System

Schedule: Flexibility Necessary

Primarily DAYS Shift with OT - Wednesday - Saturday: (6:00am 6:00pm)
Training is up to eight weeks on the DAY shift

At IT Veterans LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.

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