Watch Desk Support, MID

Mantech International Corporation Springfield , VA 22156

Posted 2 weeks ago

Shift: 6AM-6PM

Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer oriented Watch Desk Specialist to join our team in the Springfield, VA area to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech.

Responsibilities include, but are not limited to:

  • Provide technical assistance and support for Enterprise Watch services and provide technical assistance and support for Network services

  • Position requires willingness to work a 12 hour Panama Shift with Days as the required shift

  • Maintains documentation and SOPs

  • Monitor and support ticket workflows

  • Review, assign, reconcile and support the management of tickets throughout their lifecycle

  • Helps coordinate with IT service providers and communicates outages and plans for recovery

  • Monitors operational activities of all cells to maintain centralized situational awareness of the overall health of NGA IT services

  • Communicates the status and any incidents or concerns to ESC staff and other stakeholders

  • Helps coordinate with impacted mission partners and communicates outages and plans for recovery

Position Requirements:

  • Bachelor's degree (in Engineering, Computer Science or related field) or equivalent

  • Three or more years of related experience in networks

  • Experience monitoring operational activities of all networks

  • Experience coordinating with impacted mission partners and communication of outages and plans, perform stand up briefs to client

  • Experience Monitoring and supporting ticket workflows

  • 8570 Compliance with Security + CE

Security Requirements:

An Active TS/SCI clearance is required

Qualifications Requires Bachelor's degree (in Computer Science or related field) or equivalent, and five to seven years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer systems. Degrees See Qualifications Years of Experience See Qualifications Position Type Full-Time Shift Day Overview ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.

Apply Now Save to cart

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accomodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accomodation please click careers@mantech.com and provide your name and contact information.
2010 ManTech International Corporation. All Rights Reserved.

About ManTech | Terms of Use | Contact ManTech | EEO Poster


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Jr Help Desk Support Spec

Njvc

Posted 1 week ago

VIEW JOBS 12/6/2018 12:00:00 AM 2019-03-06T00:00 NJVC Company Job Title: Jr, Help Desk Support Spec Clearance: TS/SCI Location: Springfield, VA Reports To: Program Manager FLSA Status: Non - Exempt, Full Time, Regular Summary: * The Help Desk Support Specialist, Junior provides technical assistance and support related to computer systems, hardware, and/or software as a member of the Enterprise Service Desk Team. Essential Duties and Responsibilities: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position) * Documents all contacts within the enterprise ticketing system * Maintains documentation of problems and meets Service Level Agreement Requirements for calls answered and resolved * Helps provide technical assistance and support for Workflow Management services * Monitors and supports ticket workflows * Reviews, assigns, reconciles and supports the management of tickets throughout their lifecycle * Helps coordinate with IT service providers and communicates outages and plans for recovery Non-Essential Duties: * Other duties as assigned Supervisory Responsibilities: * NONE Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.) * High School and 5 years OR Bachelor's degree and 1 year of Help Desk * TS/SCI Required * IAT I: A CE, CNNA Security, Network CE, SSCP required Knowledge, Skills and Abilities: * Customer service skills * Problem solving skills * Ability to work in a high paced environment Diversity: * Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics: * Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Physical Demands: * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Work Environment: * The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. * The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. * During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise. Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program. '426561 Njvc Springfield VA

Watch Desk Support, MID

Mantech International Corporation