Warranty Technician

Tilson Home Corporation Houston , TX 77020

Posted 3 weeks ago

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Description

General Summary:
Responsible for customer service, follow-ups, and materials management for warranty requests on homes during the warranty period.

ESSENTIAL FUNCTIONS:

  • Primary responsibilities will be to provide hands on repairs and completion of other warranty work in the customer's home.

  • Work effectively with customers to ensure resolution of issues within the 1st year of occupancy.

  • Identifying and analyzing recurring warranty issues and working with Construction to develop ways to prevent them.

  • Effectively communicate in English.

  • Meetings with homeowners to inspect and/or repair work requested.

  • Communicate and assist with coordinating service with other trades/vendors as needed.

  • Verify with homeowner that work is completed to their satisfaction and obtain their signature on the Customer Service Request (CSR).

  • Complete all paperwork (safety checklist, service request, etc) and submit by date and time required.

  • Good knowledge of general construction including drywall, paint/texture, tile and basic carpentry.

  • Must have a valid driver license and have clear driving record for company vehicle insurance purposes.

  • Excellent customer service skills and the ability to interface with all level of customers and coworkers.

  • Attend periodic meetings.

  • Customer service

  • When the needs of the company or its customers dictate, this job will entail whatever needs to be done that is assigned by a supervisor/manager and is within the employee's capability to deliver.

Requirements


Critical Competencies and

Skills:
  • Communication skills - effective oral and written communication skills including the correct usage of business English, grammar, and punctuation.

  • Organization skills

  • Ability to organize and prioritize work to meet deadlines.
  • Detail-oriented with the ability to work independently and meet deadlines.

  • Problem solving skills in order to be creative with some repairs.

  • Self motivated.

  • Knowledge of building materials essential.

  • Ability to use tact and skill in dealing with other staff, vendors, and customers.

  • Must have ability to handle multiple tasks in a high stress environment.

  • Must be able to work the assigned schedule and comply with the company's attendance policy.

Education and Experience:

  • At least 1-2 years' experience in handyman/repair work required.

  • Experience in homebuilding industry preferred.

  • High school diploma or equivalent required.

Physical Requirements:

  • Must have the hand/eye coordination necessary to operate construction tools, office business machines (calculator, phone, fax, copier, etc.) and a personal computer.

  • Hearing and speech sufficient to verbally communicate in person and on the telephone.

  • Ability to lift 50 pounds.

  • Must be able to ascend and descend on ladders.

  • Must be able to walk on roofs of homes (1 and 2 story) for roof inspection/repair.

  • Ability to sit or stand for extended periods of time.

  • Ability to work outdoors in extreme temperature conditions (i.e., heat, snow, ice).

  • Must have the ability to drive and safely operate a vehicle.

  • Occasional overnight travel required.

  • Do not attempt to do a (2) person job by yourself. If you need help, ask. We do not want to risk injury.

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Warranty Technician

Tilson Home Corporation