Warranty Technician

Berks Homes has been successfully building homes for close to 50 years. Our story began with a 19-year-old kid buying a nail gun and an air compressor in a diner parking lot. We've come a long way since then, but these humble beginnings serve as a reminder that we all have to start somewhere. And that start created the foundation of who we are today. We believe in a few simple truths... life is meant to be enjoyed through hard work, surrounding yourself with great people, and intentional times of rest. Our mission is to create lasting relationships by earning the trust of those we serve. We do this by hiring individuals who are never satisfied with the status quo and are proactive in their service to others.

Do you have construction experience and but your true passion is supporting people and product? If so, join us and our dynamic team Warranty Team! Under the direction of the Warranty Manager, the Warranty Technician assesses and addresses warranty issues, while providing exceptional customer service and communication throughout the homeowner's warranty term. The Warranty Technician works closely with trade partners coordinating works orders.

Essential Functions

• Understands and completes service work in accordance with Berks Homes' warranty policies

• Determines if warranty service work should be performed by Berks Homes Warranty Technician or applicable subcontractor

• Records all follow up work from home visit and issues service orders to applicable subcontractors

• Contacts homeowner within 2 business days of receipt of warranty request from Warranty Manager or Warranty office staff for scheduling

• Completes warranty lists within 30 days of initial visit with considerations made due to unforeseen weather issues or work material backorders

• Makes every effort to return phone calls and time-sensitive emails from homeowners within 24-48 hours

• Maintains organized information and updates of on-going service orders in BuildPro

• Maintains an organized and accurate schedule of appointments utilizing MS Outlook and BuildPro

• Reviews and discusses status of open warranty items during weekly warranty meetings

• Works with the Senior Superintendent/Quality advisor in identifying and solving recurring problems

• Assists Field staff as needed

• Participates in the emergency on-call rotation

• Assists Warranty Manager with all warranty related correspondence including but not limited to legal and insurance matters

• Maintains company issued van including but not limit to routine oil changes and maintenance, weekly inspection of vehicle to ensure safe and proper operation (check oil level/tire pressure etc.…), keeps vehicle clean to represent the Warranty Department and Berks Homes in a professional manner always

• Other duties as assigned

• High School Diploma/GED required

• 2 or more years of general construction and carpentry experience required

• Ability to prioritize tasks and manage time efficiently required

• Excellent written and verbal communication skills; with the ability to effectively interact with internal and external customers required

• Ability to work with customers/homeowners in a professional manner required

• Ability to take initiative and responsibility required

• Strong aptitude for problem solving required

• Ability to work independently and in a team environment required

• Ability to manage multiple projects simultaneously required

• Proficiency in Microsoft Office required

• Valid Driver's license required

Working Conditions

• Professional office setting with frequent travel to homeowner's residences.

• The hours are Monday through Friday, eight hours per day with a mandatory minimum thirty-minute lunch break. Occasionally, this position requires later hours to cater to workload.

• When a company vehicle is not provided, the employee must provide his/her own vehicle to perform duties. Vehicle must be able to haul equipment and supplies such as ladders, trim, etc.

• Travel time is approximately 80%.

Physical Requirements

• Requires the ability to lift to 80 lbs., bend, squat, kneel, stand, walk, reach, pull, push, twist, climb and to sit for extended periods of time and in different climates.

• Frequently, you must be able to read and comprehend, write effectively and professionally, perform minor calculations, orally communicate with all levels within the organization, reason and analyze data.

• The main equipment/machinery used is an iPad, telephone, power tools, and hand tools.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.