Hall in Virginia Beach is seeking an Experienced Automotive Warranty Supervisor to oversee a busy team of warranty administrators. Experience with high-volume a must.
The Warranty Supervisor will ensure the dealership is paid for warranty work by overseeing and participating on a staff responsible for preparing, recording, submitting, and following up on all claims, and reconciling them accordingly.
Oversee warranty team members to ensure the following processes are completed in a timely and efficient manner.
Ability to step in and assist team members as needed, as well as filling in when team members are out
Process all claims by next business day following RO close date
Post warranty payments and make accounting adjustments as required
Handle and resolve all claim corrections and charge-backs
Establish and maintain relationships with the manufacturer's designated warranty representatives
Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
Analyze problems, identify trends and develop strategies for maximizing claim process
Flag the technicians for the hours earned on the service they performed
Check each repair order against the vehicles service history to avoid duplicate claims
Provide a weekly report to the service manager regarding claim status
Report any fraudulent manipulation of warranty claims
Provide parts manager with updated parts listing on a weekly basis
Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
Assist service consultants in closing all open warranty RO's
Assist service consultants and technicians with any warranty questions
Assist with special projects, audits and reports as requested
Review and manage all aging schedules and reports
Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
Attend warranty training courses as needed
Other duties as assigned.
High school diploma or the equivalent
Minimum 2 years in comparable role, automotive dealership setting strongly preferred
Supervisory experience in comparable setting
Ability to effectively communicate verbally and in writing
Ability to confront and resolve difficult customer service situations
Demonstrated customer service skills
General knowledge of automotive parts and vehicle mechanical operations
We believe that taking care of our employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, a MileOne Recognition program, the Next Mile scholarship program for employees and family members, an Employee Assistance Program and more!
Mile One Automotive