Warranty Supervisor - Hall Virginia Beach

Mile One Automotive Norfolk , VA 23510

Posted 2 months ago

Job Description:

Hall in Virginia Beach is seeking an Experienced Automotive Warranty Supervisor to oversee a busy team of warranty administrators. Experience with high-volume a must.

Summary:
The Warranty Supervisor will ensure the dealership is paid for warranty work by overseeing and participating on a staff responsible for preparing, recording, submitting, and following up on all claims, and reconciling them accordingly.

Responsibilities:

  • Oversee warranty team members to ensure the following processes are completed in a timely and efficient manner.

  • Ability to step in and assist team members as needed, as well as filling in when team members are out

  • Process all claims by next business day following RO close date

  • Post warranty payments and make accounting adjustments as required

  • Handle and resolve all claim corrections and charge-backs

  • Establish and maintain relationships with the manufacturer's designated warranty representatives

  • Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures

  • Analyze problems, identify trends and develop strategies for maximizing claim process

  • Flag the technicians for the hours earned on the service they performed

  • Check each repair order against the vehicles service history to avoid duplicate claims

  • Provide a weekly report to the service manager regarding claim status

  • Report any fraudulent manipulation of warranty claims

  • Provide parts manager with updated parts listing on a weekly basis

  • Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs

  • Assist service consultants in closing all open warranty RO's

  • Assist service consultants and technicians with any warranty questions

  • Assist with special projects, audits and reports as requested

  • Review and manage all aging schedules and reports

  • Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.

  • Attend warranty training courses as needed

  • Other duties as assigned.

Qualifications

  • High school diploma or the equivalent

  • Minimum 2 years in comparable role, automotive dealership setting strongly preferred

  • Supervisory experience in comparable setting

  • Ability to effectively communicate verbally and in writing

  • Ability to confront and resolve difficult customer service situations

  • Demonstrated customer service skills

  • General knowledge of automotive parts and vehicle mechanical operations

Employee Advantage:

We believe that taking care of our employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, a MileOne Recognition program, the Next Mile scholarship program for employees and family members, an Employee Assistance Program and more!

MileOne


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Mile One Automotive