Warranty Rotables Administrator

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

When you join our team we don't think you should have to wait for your benefits to kick in. That's why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don't want you to live to work, we want you to work and live.

What you can expect as a Warranty Rotable Administrator at West Star:

This position provides assistance to the Parts, Billing, Parts Sales and Accounting Departments and requires knowledge of aviation parts, aviation maintenance functions, warranty processes, purchasing, accounting and inventory control. Duties include, but are not limited to, completing core and return to vendor paperwork as required, and processing spares warranty. Direction of duties will be assigned daily. Work closely with others in a team atmosphere. Will be in daily contact with customers and vendors directly and also via phone and e-mail.

You will be ESSENTIAL to many FUNCTIONS including:

• Process spares warranty claims with parts and service vendors as well as providing internal service to parts, billing department, and accounting.

• Process return to vendor paperwork and scan back up for follow up

• Communicate extensively with all vendors and customers on all core and return to vendor situations.

• Research open spares warranty, core, and return to vendor claims and issue credit or debit to customer or vendor offset accounts.

• Provide application instruction for credits and invoices to accounting.

• Assess core billback and denied return fees fees per vendor guidelines and bill accordingly.

• Maintain all records of rotable and return to vendor transactions

• Creating invoices for additional charges and non-return of cores

• Effectively and clearly communicate (i.e., speak, write, read) in English

• Any other job-related duties as assigned by supervisor or management