Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Warranty Recovery Rep II

Expired Job

Lennox Richardson , TX 75080

Posted 4 months ago

Company Overview


Lennox International

(LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Job Description

The Warranty Representative evaluates and processes aftermarket warranty claims and supports Lennox stores, warehouses, and dealers by phone and e-mail. The person in this position will refer highly unusual situations to a higher authority for review and reconciliation.

Duties include, but are not limited to:

  • Support customer base via email and phones; gather information for recovery returns and authorizations; resolve disputes

  • Submit and track warranty claims with suppliers

  • Track credits through to Lennox AP warranty recovery

  • Setup authorizations and vendor return shipping information for LPP and warehouse personnel

  • Research new vendor's recovery processes, establish and communicate procedures for Warranty admins, store and warehouse personnel, and customers

  • Inputs product registrations and manages the process for residential national accounts

Qualifications

  • Requires a high school diploma or an equivalent combination of education and experience.

  • Requires at least 2 years related experience.

  • Excellent written and verbal communication skills.

  • Proficient in Microsoft Excel/Outlook.

  • Ability to navigate SAP, SharePoint, and other relevant applications.

  • Provide great customer service focusing on building relationships.

  • Able to handle multiple tasks, stay organized, and focused on details.

  • Efficient time management and accuracy.

  • Able to work independently and in a team environment.

Requisition #2018-15033

CategoryCustomer Service

Shift / HoursRegular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Rep 2 RichardsonTx

Clean Harbors, Inc.

Posted 7 days ago

VIEW JOBS 12/4/2018 12:00:00 AM 2019-03-04T00:00 Safety-Kleen- Customer Service Representative (CSR II) Safety-Kleen is expanding and developing the call center at our headquarters in Richardson, TX. We are looking for experienced, customer service representatives who are passionate about giving superior customer service. We are a fast-paced growing company with opportunities for career advancement. Safety-Kleen will invest in your future with a three-week training session and further your career with our veteran management team. * Location:2600 North Central Expressway Richardson, TX 75080 * Schedule: Monday - Friday, no weekends * Call Center hours: 6 a.m. to 7 p.m. CST * Overtime is available during peak periods * Starting pay $16.00 per hour MINIMUM REQUIREMENTS: * 3 years' experience working in a call center * Ability to type 45 words per minute * Pre-employment drug screen * Pre-employment background check RESPONSIBILITIES: * Receive 60-100 inbound calls from internal or external customers * Provide nationwide support for our clients in a timely manner to ensure customer satisfaction * Gather customer information, verify key aspects and then determine a timely resolution * Drive to meet or exceed daily performance metrics related to key performance indicators * Be personable and maintain upbeat, positive attitude while communicating with the customers BENEFITS: * Competitive salaries * Benefit eligibility after 30 days including health, dental & life insurance * 401K * Generous paid time off * Tuition reimbursement and more * 3 weeks on site training class * Weekly/Monthly & Quarterly Incentive Program Clean Harbors is the leading provider of environmental, energy and industrial services throughout North America. The Company serves a diverse customer base, including a majority of the Fortune 500 companies, thousands of smaller private entities and numerous federal, state, provincial and local governmental agencies. Through its Safety-Kleen subsidiary, Clean Harbors also is a premier provider of used oil recycling and re-refining, parts washers and environmental services for the generator market Headquartered in Norwell, Massachusetts, Clean Harbors has waste disposal facilities and service locations throughout the United States and Canada, as well as Mexico and Puerto Rico. * CH Clean Harbors, Inc. Richardson TX

Warranty Recovery Rep II

Expired Job

Lennox