Warranty Engineer

Toyoda Gosei North America Corporation Troy , MI 48007

Posted 3 days ago

Summary

  • The Warranty Engineer functions with a high degree of autonomy and is responsible for minimizing warranty exposure by ensuring effective root-cause analysis regarding emerging and existing functional part warranty issues for Toyoda Gosei (TG) North America Corporation (TGNA), and TGNA Manufacturing Companies (NAMCs).

Primary Duties and Responsibilities

  • Serve as a representative of Toyoda Gosei at OEM warranty review meetings

  • Form cross-functional teams for collaborative root-cause analysis and resolution

  • Ensure timely notification to internal and external customers regarding corrective action steps planned/taken

  • Summarize and deliver meaningful data summaries from standard warranty data downloads

  • Ensure proper logging, coding, and disposition of all warranty part returns from customers

  • Maintain and expand warranty lessons-learned system

  • Perform analysis on warranty parts and data received from customers

  • Prepare warranty package submissions, and negotiate cost share rates with customers

  • Drive optimization by being actively engaged in continuous improvement efforts

  • Function in a highly collaborative environment where flexibility and teamwork is crucial to individual success

Qualifications and Competencies

  • Minimum of Associate degree is required, Bachelor degree in a technical field is preferred

  • Program management experience is preferred

  • Seven years of experience in warranty is preferred

  • Proficiency using Microsoft Office Suites 2007 or newer is preferred

  • Experience working with or knowledge of Toyota SQIDS is preferred

  • Ability to consistently meet deadlines is required

  • Effective verbal, non-verbal, negotiation and written communication skills are required

  • Ability to sustain a high degree of professionalism in interacting with internal and external customers is required

  • Effective attention to detail, problem solving, analytical and organizational skills is required

Toyoda Gosei North America Corporation is an Equal Opportunity Employer offering a competitive compensation and benefits package.


Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Warranty Systems Engineer

Magna International Inc.

Posted 3 days ago

VIEW JOBS 7/13/2018 12:00:00 AM 2018-10-11T00:00 Company IntroductionMagna Powertrain is a premier supplier for the global automotive industry with full capabilities in powertrain design, development, testing and manufacturing. Offering complete system integration sets us apart from our competitors. An operating group of Magna International, Magna Powertrain is headquartered in Troy, Michigan with 50 plus locations\r globally.\r Job IntroductionThe Warranty systems Engineer will interact with the different disciplines within the Magna Powertrain Driveline business to identify and drive effective root cause, corrective action and preventive actions. Major Responsibilities• Primary interface between Customer and Driveline Business Units, (Provide Customer's view to the internal organization). \r * Notify Driveline Business Units of negative warranty trends and support Driveline business to identify corrective actions (Coordination of meetings within the Driveline BUs). \r * Ensure a timely and proper content response to customer's warranty portal with 8D technical analysis from warranty returns. Work with Driveline plants and driveline disciplines like design Supplier quality to resolve roadblocks, improve warranty response system. \r * Prepare warranty data presentations for the customer and Driveline Business units as necessary. \r Participation in Customer meetings as necessary in order to provide warranty input. \r * Track and verify analysis status of 8D or problem solving documents from various sources (Supplier, Plant and Engineering). \r * Correlate warranty trends to 0-KM performance.\r * Assist monitor and suggest improvements for upcoming internal returns database. \r * Support activities to reduce No trouble found and customer concern not duplicated returns. \r * Support "Go and See" activities at Customer or Magna Powertrain driveline locations. \r * Ensure proper and continuous communication within the different Magna Powertrain Driveline regions (Europe, Asia and South America) in order to share lessons learned.\r * Practice and maintain integrity while following Magna's Charter and Constitution.\r * Follow Magna's Code of Conduct and Ethics and related compliance policies.\r * Supports and adheres to policies, procedures, and operational guidelines related to established quality management system (IATF). \r * Drive the development of new technologies to improve quality, efficiency and reduce cost.\r * Comply with safety policies and procedures to ensure duties of self are performed in a safe manner.\r * Health & Safety responsibilities:\r o Understand applicable Environmental, Health & Safety policies and procedures in the workplace.\r o Report unsafe conditions immediately.\r o Report injuries, accidents, illnesses, near misses, property damage immediately.\r o Follow safety rules.\r o Comply with requirements for the use or operation of machines or equipment.\r o Comply with Personal Protective Equipment (PPE) requirements.\r * Create a positive work environment by demonstrating and sharing functional/technical knowledge.\r * Develop and maintain a responsive and cooperative working relationship with internal and external customers.\r * Treat everyone with dignity, trust and respect.\r * Complete additional duties and responsibilities as assigned.\r \r The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.\r Knowledge and Education• Bachelor's degree in Electrical engineering.\r * Strong Problem solving skills like 8D's 5whys, fishbone etc.\r * Ability to interpret warranty data from various customers.\r * Ability to predict and project data based on available sample data\r * Ability to use Minitab and MS office is a plus.\r * RedX or 6 sigma green belt certification preferred but not necessary.\r * Strong communication skills – oral, written, and interpersonal.\r * Ability to multi-task and respond to customer needs at a moment's notice.\r * Strong problem resolution/solving skills.\r Work Experience• 3-5 years of experience.\r Work EnvironmentOffice environment; 20% Travel required.\r \r While working in this environment, the employee will be exposed to machinery, moving equipment and material, moderate noise, airborne particles, fumes and various levels of temperature created by the manufacturing process.\r \r Additional Information• Continuous Quality & Performance Improvement: Able to establish personal standards of quality for own work; independently improve the quality of own work processes products, and/or services; identify and apply "best practices" in own work; improve the efficiency of own work by eliminating barriers and streamlining work processes; measure and track own performance.\r * Creativity & Innovation: Able to generate creative ideas to solve problems and improve work methods; apply novel approaches to situations; independently apply professional expertise in ways that are unique or innovative; collaborate with team members to brainstorm creative approaches; rethink situations to create new opportunities or overcome obstacles.\r * Problem Solving & Analysis: Able to gather appropriate data and diagnose the cause of a problem before taking action; separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges; anticipate problems and develop contingency plans to deal with them; develop and evaluate alternative courses of action.\r * Technical/Functional Expertise: Able to demonstrate mastery of the technical/functional skills necessary for performing own job; maintain state-of-the-art knowledge of the advances in field; regularly publish or present on leading-edge issues; conduct leading-edge research or similar work that has organization-wide impact; play a key role in advancements in profession.\r Magna International Inc. Troy MI

Warranty Engineer

Toyoda Gosei North America Corporation