Warranty Claims Processor

MSX International Irvine , CA 92606

Posted 8 months ago

Job Description:

  • This position is a 6 month assignment, but this position is eligible for company benefits.

As a Claims Processing Agent, you will review and validate claims submitted by the dealer network. In the fast-pace environment of auto claims this role requires strong organization and communication skills and lends itself to considerable career growth potential. We offer great training, a well-defined career path and a fun and challenging work environment where the right candidate will learn and grow with the company. We pride ourselves on teamwork and quality customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Review warranty documentation for the purpose of validating dealer warranty claims

Support dealer network in the processing of those claims selected for review through the systematic examination of all dealer submitted warranty claims

Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor

Track status of submitted claim documentation through completion

Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service

Advise Service Manager of warranty account status with emphasis on unsettled claims

Track claim payment system for potential issues and review by Client's claim systems team

JOB REQUIREMENTS

COMPETENCIES and CHARACTERISTICS (preferred)

Knowledge Retention

  • In order to provide the highest quality support to customers, agents must be able to learn and memorize a large amount of information

Detail-oriented with strong organizational, negotiation, influential, and customer service skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently

Flexibility

  • Agents should be able to provide assistance to various types of customers. They should have the ability to focus on the warranty issues, provide solutions while maintaining a professional demeanor at all times

Friendly

  • Project a warm and friendly image, consistently maintain a positive demeanor

Customer service focused

  • Must have the ability to stay calm in difficult situations. Must be able to gain and maintain control of customer conversations while providing world class customer service

Effective Communication Skills both written and spoken

  • Strong communication skills, listening to the caller, digesting the information and effectively conveying a solution quickly and efficiently

Strong analytical and problem solving skills

  • Must be able to find workable solutions for any problems they might face

EDUCATION and/or EXPERIENCE

Minimum of 6 months of auto claims handling experience

Minimum 1-2 years automotive technical background

Working experience with automotive dealership operations processes, dealership service writer or warranty administrator

High school diploma or General Equivalency Diploma (GED)

Proficiency with MS Office products (Outlook, Word, Excel,) and claims related software applications

The ability to perform basic math calculations (addition, subtraction, multiplication and division) as well as the calculation of averages and percentages

Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables

  • Mechanical knowledge is required

LANGUAGE SKILLS

Full professional proficiency in English


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Warranty Claims Processor

MSX International