Warranty Claims Administrator - PCC

Introduction

From configuration to packaging and shipping, every detail matters when it comes to the seamless delivery of IT. Join the team that makes logistics and custom configuration look easy.

Overview

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Warranty Claims Administrator:

Working under minimal supervision of the Supervisor, Depot referring only exceptional problems and issues for management review or approval, the Warranty Claims Administrator orders and tracks all parts for the tech group from the various vendors that we deal with. This would include both warranty and non-warranty items to be used to repair/complete customer returns. Also, to ensure that defective parts get returned to the proper vendor for credit. This position is also responsible for keeping track of spare parts on hand.

Responsibilities

• Ensures that technicians have ordered the correct part for each system. Fills out the appropriate forms for a warranty claim online.

• Receives defective parts from the technicians to be returned to vendors for parts credit and warranty labor credit. Ships defective parts to the vendors.

• Contacts technical support for vendors. For every system sent back to the vendor for repair, there has to be a case number assigned to each machine and authorization for depot repair.

• Receives warranty parts from vendors. Matches order forms with actual received parts, verifying parts received for accuracy. Coordinates parts with systems awaiting parts.

• Keeps records of all warranty transactions.

• Completes online transaction sheets for each warranty claim.

• Tracks warranty labor credit to ensure accuracy.

• Performs all other duties or special projects as assigned.

Requirements

• High School Diploma or GED.

• Minimum 2 years' experience.

• Intermediate Microsoft Excel skills with ability to create complex spreadsheets using formulas, including v-lookup, and pivot tables.

• Must be able to track and maintain a working inventory.

• Must have strong organization skills.

Min

USD $19.23/Hr.

Max

USD $23.85/Hr.