Warranty Administrator

Position: Warranty Administrator Location: Adairsville, GA

Job Id: 790 # of Openings: 1

Position Summary:

The Warranty Administrator is focused on ensuring warranty costs are recovered promptly and that judgments are accurate. The Warranty Administrator's primary responsibilities are to manage all warranty cost invoicing, debits, and credits, while being responsible for a final audit of claims before they are paid to the dealer. This position will also be cross trained to support claim judgments and other warranty functions within the group, including supplier recovery and systems support.

Job Functions:

• Provides customer support to Dealers, Distributors and OEMs by ensuring seamless warranty processing.

• Support training of warranty functions.

• Deliver high quality customer service via phone, email, and online case system.

• Generate, track and report on status of invoices and credits to Dealers/Distributors/OEMs and factories using business intelligence software.

• Submit and track department external and internal orders.

• Audit warranty claim decisions to verify that they are accurate and complete before providing final approval.

• Create monthly reports on the financial status of the warranty budgets.

• Oversee warranty authorizations and approvals ensuring claims are processed within policy guidelines and in a timely manner.

• Standardize department processes and procedures.

Competencies:

• Customer Focus

• Communication

• Attention to Detail

• Reliability

Supervisory Responsibility:

• None

Critical Interfaces:

• Distributors, Dealers, OEMs

• Vendors and Suppliers

• End Users

Knowledge, Skills, and Abilities:

• Customer-focused, source of knowledge and comfort with a strong desire to help others.

• Superior customer service and problem-solving skills to create a positive customer experience.

• Good interpersonal and written communication skills.

• Able to use Microsoft products (Word, PowerPoint, Excel, Outlook) at an intermediate level or better.

• Technical knowledge of operating systems, browsers, basic internet navigation, downloading/installing software, and basic networking knowledge.

• Intermediate troubleshooting skills. (Advanced skills preferred)

• Ability to work 8+ hours per day in a plant/office setting. Must be able to navigate all areas of the building and facility as needed. May occasionally lift and move up to 20 pounds. Must be aware of surroundings.

Job Qualifications

• Associate degree in business administration or equivalent work experience

• 1+ year experience in a customer service role preferred.

• This position is full time and based in Adairsville, GA.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description also does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of job change.