Warranty Administrator

WW Williams Brunswick , OH 44212

Posted 4 months ago

W.W. Williams is looking to add a Warranty Administrator to our growing team! The Warranty Administrator will be primarily responsible for collecting funds due the company from various manufacturers for work we have performed on their behalf as part of the warranty process. Collects these funds by strictly adhering to the manufacturers' prescribed warranty claim processes.

Primary Responsibilities:

  • Review documentation generated by the Service Department for all pertinent information required to submit the claim to the factory.

  • Interprets and converts all work performed into manufacturers' labor segment codes and the related approved labor reimbursement amounts.

  • Complies with any requirements to support the computer claim by providing the necessary supporting documents.

  • Investigates in advance of a repair by using the manufacturers' computer systems whether a product is under warranty coverage.

  • Review status reports. Stay abreast of all factory communications that affect the warranty area of the Service Department.

  • Contributes to the total Support Center team by maintaining the current job status on all computer service tracking systems when needed.

QUALIFICATIONS:

  • High school diploma or GED; one to three months related experience and/or training.

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  • Ability to write routine reports and correspondence.

  • Ability to speak effectively to customers and/or fellow employees of the company in a professional manner.

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.


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Warranty Administrator

WW Williams