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Warranty Administrator Nalley Lexus Galleria

Expired Job

Asbury Automotive Smyrna , GA 30080

Posted 5 months ago

Overview

Nalley Lexus Galleria, a subsidiary of Asbury Automotive Group (NYSE:ABG), a Fortune 500 public automotive retailer with 80 plus retail locations and 25 collision centers is currently seeking a Warranty Administrator! We are looking for a driven, dedicated individual that is excited at the opportunity to join a successful team, and continue to drive home the culture of success that has been built.

Why Asbury? Asbury offers the advantages only a major dealer group can. 25,000 available vehicles in stock to sell, 500+ cars sold daily, 4,500+ vehicles serviced daily, 8,000 team members to build relationships with and 8 million happy customers to provide customer service to! Asbury is one of the largest franchised auto retailers in the United States with over $6.5 billion in total revenue in 2017, and we are continuing to expand our workforce!

Responsibilities and Qualifications

The Warranty Administrator (alternative title: Booker) has the responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue.

  • Adhere to all manufacturers and after-market warranty company's policies and procedures

  • Establish and maintain productive relationships with the manufacturer's designated warranty representatives and the representatives of any after-market warranty company with which the dealership conducts business

  • Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals

  • Ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer's warranty policy and procedures manual

  • Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders

  • Submit warranty claims to manufacturer or warranty companies using administrative tools available and in current use

  • Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/delivery

  • Review all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmission

  • Maintain a record of all claims submitted, returner/rejected, or paid and their current status

  • Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables

  • Strong organizational skills and attention to detail a must

  • Two years previous automotive/administrative work required

  • Work with shop foremen, lead technicians and service advisors to effectively discuss warranty claims

  • Must be a minimum of eighteen years of age

  • Must be able to pass pre-employment screens (background and drug test)

Total Rewards

Pay & Benefits

  • Weekly pay

  • Paid time off (PTO) and holidays for full-time positions

  • Three affordable healthcare plans to select from that meet your healthcare needs along with two dental plans and optional vision coverage

  • Dedicated health concierge service

  • Virtual office visits through Teladoc if you elect medical coverage

  • Specialty pharmacy and pain management programs included with elected medical coverage

  • Promotional pricing for LASIK and PRK procedures if you elect vision coverage

  • Company contribution to HSA program

  • Flexible Spending Accounts (FSA) for Health Care and Dependent Care eligible expenses that allow you to save pre-tax dollars up to $2,600 for healthcare expenses and $5,000 for dependent care, per calendar year

  • Complimentary Basic Life Insurance

Long Term Incentives & Retirement

  • 401 (K) company match plan available for full-time and part-time team members

  • Performance bonuses

Life & Leisure

  • Discounts at participating local businesses

  • Discounts on vehicle purchases and services

  • Wellness programs

  • On-site health fairs and seminars

  • Life management services

  • Employee Assistance Program (EAP) on the day you are hired at no cost to you. This coverage provides you and all members of your household confidential access to unlimited phone consultations, limited private consultations for issues with drug or alcohol abuse, marital and relationship counseling, parenting issues, stress, as well as bereavement counseling, crisis intervention, financial counseling, legal counseling, discounts and referrals.

Learning & Development

  • Paid training for most positions

  • On-site training and online digital training programs

  • College Scholarship Program is available for eligible dependents of Asbury employees

  • Continuous new e-Learning opportunities

  • Asbury ethics, integrity and diversity training

  • Management/leadership development

Recognition

  • Service Anniversary Milestone Program

Perks

  • Complimentary lunch provided at select locations at dealer discretion

  • Company social events

  • Gym membership discounts

  • Employee referral program to earn additional income

Safety

  • Return-to-Work Program for workers who are injured while on the job

  • Safety training that is tied to your specific position, so you get the training most pertinent to your career

  • Rewards may vary by employment site and are subject to change at any time.

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Warranty Administrator Nalley Lexus Galleria

Expired Job

Asbury Automotive