Warranty Administrator - Mercedes Benz Of Walnut Creek

Job Description

Summary

The Warrant Administrator is responsible for recording and submitting warranty claims to the factory and/or distributor and reconciling them accordingly.

Duties and Responsibilities

• Processes warranty claims on a timely basis for each franchise or distributor.

• Processes all warranty paperwork to ensure proper documentation.

• Verifies criteria required by factory or distributor.

• Reconciles all warranty receivables with payments through the appropriate accounting schedule.

• Posts credits on computer.

• Resubmits all rejected claims promptly or receives authorization to write them off.

• Follows up on payment of outstanding claims.

• Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.

• Arranges for parts to be shipped to the factory or distributor, or to be scrapped.

• Files and maintains all service records as required by the warrantor.

• Keeps informed of all factory recalls and bulletins.

• Assists with body shop warranty claims as needed.

• Assists with the cashier and telephone operator duties as needed.

• Assists with any clerical needs as directed by the fixed operations manager or the controller.

• Maintains a professional appearance and a neat work area.

• Performs other duties as assigned.