Warranty Administrator - Honda Of Stevens Creek

Job Description

Summary:

The Warranty Administrator will record and submit warranty claims to the factory and/or distributor and reconcile them.

Duties and Responsibilities:

• Processes warranty claims on a timely basis for each franchise or distributor.

• Processes all warranty paperwork to ensure proper documentation.

• Verifies criteria required by factory or distributor.

• Reconciles all warranty receivables with payments through the appropriate accounting schedule.

• Resubmits all rejected claims promptly or receives authorization to write them off.

• Follows up on payment of outstanding claims.

• Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.

• Arranges for parts to be shipped to the factory or distributor, or to be scrapped.

• Files and maintains all service records as required by the warrantor.

• Keeps informed of all factory recalls and bulletins.

• Assists with body shop warranty claims as needed.

• Assists with the cashier and telephone operator duties as needed.