Warranty Administrator (Harrisonburg)

Harrisonburg Ford Harrisonburg , VA 22801

Posted 1 week ago

Harrisonburg Ford Inc. is looking for an experienced Warranty Administrator. Qualified applicants will be detail oriented with solid communication skills, and demonstrate the ability to follow and adhere to OEM guidelines. The Warranty Administrator is responsible for the submission, correction, and collection of warranty claims for the maximum amount of credit within the factory guidelines.

RESPONSIBILITIES:

  • Close repair orders daily including customer pay, internal and warranty

  • Review warranty claims and correct any errors

  • Keep current on all factory recalls and announcements

  • Maintain warranty bulletins and notices that pertain to warranty

  • Code, book, flag and close warranty and extended warranty repair orders

  • Accurately code warranty & extended warranty claims and enter into our DMS.

  • Review claims and correct any errors, handle any rejections and follow up on current claims according to dealership and/or manufacturer specifications

  • Process warranty and extended warranty paperwork as set forth by the manufacturer

  • Provide training to the service manager and advisors about warranty coverage and procedures

  • Submit parts warranty claims

  • Work with outside warranty providers to submit claims and payment

  • Reconcile outside warranty providers receivables

  • Other duties as needed or assigned

REQUIREMENTS:

  • Previous automotive warranty administration experience is REQUIRED

  • Knoweldge of Reynolds DMS

  • Ability to work well with others and be part of a team

  • Strong communication & follow-up skills

Our team will be in touch if we're ready to move forward with your application.


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Warranty Administrator (Harrisonburg)

Harrisonburg Ford