Warranty Administrator

Position Summary:

Cutter Aviation is currently searching for energetic and knowledgeable warranty professional. The Warranty Administrator will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class service. The Warranty Administrator prepares and submits warranty claims to aircraft and engine manufacturers for payment. Evaluates and processes parts, cores and rotables for return to vendors. Works closely with Parts, Service and Avionics departments at multiple facilities and provides information necessary to insure customer service needs are met in a timely manner. Communicates with vendors and manufacturers' to resolve claims and request authorizations.

Essential Functions And Responsibilities:

• Provide world-class uncompromising service

• File and track all warranty claims, returns and cores

• Review of work orders for accuracy prior to filing claims

• Process warranty parts/core returns to vendors

• Verify all criteria required by vendor or manufacturer prior to submission of claims

• Provide warranty verification, authorization and support for AOG warranty aircraft

• Process vendor and customer credits to Accounts Receivable Department

• Maintain inventory control of cores/returns

Physical Demands:

This work requires the following physical activities.

• Occasional lifting up to 50 pounds.

Environmental Conditions:

• Office environment

Minimum Education Requirement:

• Must have High School Diploma or GED

Minimum Work Experience Requirement:

• Prior Background Dealing with Submission of Warranty Claims

• Proficiency with Microsoft Products

• Customer Service/Sales experience aircraft parts preferred

Qualifications/Special Skills and Certifications:

• Knowledge and understanding of aircraft/engine components and systems

• Basic accounting knowledge, helpful

• Ability to pass a drug screening test

• Able to pass a background check

• Clean driving record

Ideal candidate will have the following work styles:

• Being pleasant with others on the job and displaying a good-natured, cooperative attitude

• Being reliable, responsible, and dependable, and fulfilling obligations.

• Attention to Detail

• Accepting criticism and dealing calmly and effectively with high stress situations being open to change (positive or negative) and to considerable variety in the workplace

• A willingness to take on responsibilities and challenges

• Being sensitive to others' needs and feelings and being understanding and helpful on the job

• Developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done

• Persistence in the face of obstacles