Cargotec Solutions Perrysburg , OH 43551
Posted 1 week ago
As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow.
You will be part of
Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:
Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
401k program with 6% company match
Personal time off and company-paid holidays
Opportunities for career growth and competitive salary commensurate with experience
Paid training
Company mentoring program
Tuition reimbursement for job-related continued education
Referral Program
You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business
Purpose of the position
The position is responsible for authorizing and directing warranty repairs in accordance with Hiab warranty policies in order to ensure customer satisfaction and control direct and indirect warranty costs, as well as timely filing of warranty repairs within the product line warranty system and with vendors as required.
Main tasks and responsibilities
Respond to technician, dealer, and service provider warranty authorization requests (phone, email, techline) with approval or denial of warranty coverage
Collect and organize information from technicians, dealers, or service providers in order to support successful warranty claim filing in the product line and vendor warranty systems
Follow up as required on requests for further information to close out claims with the product line and vendors
Ensure claims meet warranty policy requirements
Assist with warranty parts return process as required
Back up technical support phone triage as needed
Accountabilities:
Timely response to warranty authorization requests
Timely filing of warranty claims with the product lines and vendors
Timely return of parts requested by the product lines and vendors
What you'll need to succeed
Education:
Working experience:
Skills and competencies:
Must work well in a team environment
High integrity and personal responsibility
Trustworthy and ethical
Excellent communication skills (written and spoken)
Proficient in use of computers, email, Microsoft Office Suite (and similar programs), web-based applications
Organized and excellent time management
Personal attributes or qualities:
High sense of urgency
Service and customer focused
Passionate about driving performance improvements
Process oriented
Keen attention to detail
Finds our company values: reliable, caring, and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position
Interested to join?
If you are excited about this opportunity, please submit your Resume/CV today for consideration!
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Hiab is part of Cargotec
Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.
Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers.
Cargotec Solutions