Warehouse/Route Sales Trainee

position Summary

DWF Flint needs a Route Sales Trainee (paid) who is willing to support routes throughout Michigan. This position will be full time and start in the warehouse learning warehouse utility and flowers first, with a chance to grow into a Route Sales Rep given manager approval. The ideal candidate has a knowledge of the floral industry, is self-motivated, and is happy to stay flexible and support routes on a week-by-week case (with guaranteed full-time hours).

Hours

Variable

Responsibilities

• Ensures outstanding customer service.

• Delivers the correct product to customers safely.

• Observes all traffic regulations.

• Observes customer directed delivery instructions regarding parking, entrances, exits, etc.

• Prevents distracted driving (i.e. no cell phone use while driving, etc.).

• Provides feedback on the most efficient delivery routes.

• Collects proof of delivery signatures.

• Collects money on CODs.

• Returns signed proof of delivery signatures and cash collections to bookkeeper, daily.

• Notifies manager of delivery errors (i.e. short ships, damaged product, etc.), immediately.

• Directs customer service issues to manager.

• Maintains cleanliness of company vehicles.

• Reports on the status of vehicle maintenance.

Team

• Forms strong working relationships within various teams.

• Treats each individual with respect.

• Acts as an ambassador for DWF Wholesale Florists.

• Interacts with customers and team members in a friendly, professional manner.

• Maintains confidentiality of employee, customer and vendor information 100% of the time.

• Meets with supervisor on a weekly basis to review projects and outcomes.

• Brings issues and solutions to supervisor within 24 hours.

Skills/Qualifications:

• Customer centric, committed to supporting customers.

• Strong verbal communication and listening skills; ensures information is passed on to others who should be informed.

• Self-starter who works independently and in a team environment.

• Thrives in a fast-paced environment.

• Energetic and flexible.

• Maintains a calm, tactful and professional demeanor.

• Follows directions with focused attention.

• Uses best judgment under current driving conditions.

• Willing to learn.