Warehouse Worker / Customer Service Representative **Urgently Hiring**

Florida Tile Dallas , TX 75201

Posted 4 weeks ago

Would you like to join a team where you can make a difference and have fun doing it? Join Florida Tile! For over sixty years, Florida Tile has consistently taken the lead as an innovator by implementing new technology, delivering high quality products and protecting our indoor and outdoor environments. We provide a wide range of benefits and a family-friendly work environment. If this sounds like what you're looking for, apply to Florida Tile today!

SUMMARY:

This position will be responsible for all functions of inventory handling and will process customer orders received either in person, via telephone, fax or internet. This position will assist the Branch Manager / Branch Operations Manager, and other branch associates as needed. Responsibilities will also include maintenance of inventory, receipt, shipment of goods, telephone encounters and other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Accurately prepare orders by pulling material from stock.

  • Participates in the shipping of company goods to various customers.

  • Verifies accuracy of shipments.

  • Processes paperwork and signatures of shipments.

  • Operates forklift, and tasks assigned in a safe and efficient manner.

  • Pulls orders via pick ticket and handles pick ticket process.

  • Loads and unloads delivery trucks for the purpose of receiving stock and preparing for transport.

  • Participates in physical inventory for the purpose of verifying stock and identifying gains/losses.

  • Cleans warehouse for the purpose of safe and sanitary workplace.

  • Accurately perform order entry process, to include product, quantity and price verification

  • Confirm orders placed by customers via phone/fax/internet.

  • Perform stock and price checks for customers and other branches.

  • Provide freight/shipment information (cost/tracking/etc) to customers/branches in a timely and accurate manner.

  • Apply freight and handling expenses to orders so as to be able to effectively invoice customers for related expenses.

  • Regularly follow up with customers as to the status of their order(s).

  • Additional duties as assigned.

QUALIFICATIONS:

  • At least two years of inventory handling and experience.

  • Ability to perform and understand basic math and written procedures.

  • Excellent verbal communication skills.

  • Basic computer literacy.

  • Ability to meet deadlines and schedules with little supervision.

  • Forklift experience is a plus.

  • Warehouse experience is a plus.

  • Flooring or tile industry experience is a plus.

  • High School Diploma or GED required.

  • Ability to lift 50 to 75 pounds on a regular basis.

Florida Tile provides an array of benefits to meet the diverse needs of our employees. Our comprehensive benefit program includes:

  • Medical, Dental, and Vision Plans

  • Flexible Spending Accounts

  • Employee Wellness Program

  • Employer Paid Short and Long Term Disability

  • Employer Paid Life Insurance

  • Supplemental Life, AD&D, Accident, and Critical Illness Coverage

  • 401(k) Retirement Plan and Employer Provided 401(k) Matching

  • Tuition Reimbursement

  • Paid Time Off

Florida Tile is committed to treating people fairly and respectfully, we are committed to a policy of equal employment opportunity in the people we hire, the manner in which they are trained, their selections for promotions and transfer, and in all other aspects of employment. Your ability and performance are the keys to your success here at Florida Tile, regardless of your age, race, color, marital status, sexual orientation, sex, religion, creed national origin, political ideology, veteran status, or the presence of any sensory, mental, or physical disability unrelated to the ability to perform the job, in accordance with applicable law.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative Level IIi

Northwest Hardwoods

Posted 2 days ago

VIEW JOBS 8/1/2021 12:00:00 AM 2021-10-30T00:00 Customer Service Representative - Level I-II - Dallas, TX Home / Employments Listing / Customer Service Representative - Level I-II - Dallas, TX * Full Time * Dallas, TX * Posted 2 days ago Customer Service Representative - Level I-II Northwest Hardwoods, Inc Location: Dallas, TX BACKGROUND: Northwest Hardwoods is the leading manufacturer of hardwood lumber in North America. A fully integrated, global supplier of wood products, NWH serves the furniture, cabinet, molding and millwork industries. NWH's Sales Operations Department is looking for Customer Service Representatives to provide excellent, dependable service to our customers and help grow our business. DUTIES AND RESPONSIBILITIES: * With the support and guidance of senior level customer service team members, provide phone-based customer and order support to our fast-paced domestic sales organization. Partner with outside sales team members, product supply managers, site quality assurance and transportation teams to ensure orders are fulfilled accurately in a timely and complete manner. * Handle standard customer inquiries, basic order entries, and fulfillment of products and services including basic price, lead time, and freight quoting. Handle and resolve general customer complaints. Share insight on sales activities to internal team. * Develop a close working relationship with senior level customer service team members and existing customers. Build rapport with customer base. * Contribute to the sales efforts by executing program sales, order entry and special-order processing, and managing our special Vendor Managed Inventory process. * Keep records of customer interactions and transactions, including details on actions taken. * Efficient and effective communication with other sales associates, customers, vendors, and various stakeholders throughout the company. * May provide tactical support to international regions and other business segments as needed. * Excellent P.C. skills are required to develop and generate sales and inventory reports and support regional inventory reconciliation. Ability to quickly grasp and understand the operations of different order computer systems. QUALIFICATIONS: * This is an entry level role. High School diploma required. Associates degree and/or 1-3 years (previously 1-2) of relevant experience preferred. * Ability to use MS Office suite and trainable on Supply chain, Customer Relationship Management software & Sales software. COMPETENCIES: * Attentive, confident, engaging, respectful customer service skills * Ability to multitask and be organized. Strong attention to detail. * Possess excellent interpersonal communication and presentation skills * Communicate with people inside and outside the BU, representing NWH to the public and customers. Interact and communicate with supervisors, co-workers, and peers by telephone, in writing, and e-mail. * Self-motivated and able to work independently * Ability to take initiative on continuous improvement processes * Willing and able to cross-train REPORTING STRUCTURE and LOCATION: * This position will report directly to Customer Service Lead or Customer Service Manager. * No relocation assistance available. This role will be based out of Plano, TX. Northwest Hardwoods, Inc. provides a competitive benefit package that includes comprehensive medical and dental coverage, short- and long-term disability benefits, life insurance, paid vacation, paid holidays, 401(K) Retirement Plan with matching company contribution, and profit-sharing program. Northwest Hardwoods, Inc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Apply for all Northwest Hardwoods roles at Indeed.com. Northwest Hardwoods Dallas TX

Warehouse Worker / Customer Service Representative **Urgently Hiring**

Florida Tile