Insight Enterprises, Inc. Hanover Park , IL 60133
Posted 5 days ago
Warehouse Services Operations Specialist - On-site
Hanover Park, IL, US
Requisition Number: 96785
Position Overview
The Services Operations Specialist coordinates all aspects of the service delivery cycle, including but not limited to, invoicing, processing signed documents, creating SOWs, assisting with RFP production, shipping and receiving, and/or other administrative tasks.
What you'll do at Insight
Invoicing
Responsible for placing purchase orders with multiple vendors.
Investigate and resolve receiving and invoicing discrepancies, proactively managing receipt dates, work with distribution employees to resolve issues regarding lost and damaged product.
Manage all aspects of assigned vendors, back-orders, ETA's.
Work with vendors and Field Service, RTV department on problem warranty claims.
Work with vendors in acquiring RMA's for damaged, unused product.
Work with finance to resolve any vendor issues as necessary.
Handle/track warranty claims.
SBI/fast entry processing on new and existing Invoices
Responsible for invoice client SLA adherence
Livelink Workflow Follow-up Process/Report
Review list of workflows past their SLAs and follow up with teammates
Proactively manage report and help move workflows to the next step in the process
Follow-up with teammates at all levels (Sales, Services, Management, etc.)
Make changes to workflows/status in Livelink and add notes in Comments section
Subcontractor SOWs and Statements of Work (SOWs), as needed
Create simple documents, ensuring correct template is used and all required master agreements are in place
Proof and edit all content
Ensure appropriate language is used to protect Company
Ensure all internal approvals take place
Create final document to send to client
Team Mailbox Management
Manage team mailbox, ensuring emails are addressed throughout the day
Address any issues that are submitted:
Handle Livelink issues to keep workflows moving
Answer questions re: processes
Format/proof internal resumes
Production
Identifying Billing and Inventory discrepancies
Become an expert for information regarding specific products, programs, and initiatives of assigned vendors and product categories.
Responsible for maintaining accurate costing, classification and status of assigned products.
Work with internal personnel on problems relating to parts ordering information.
Tasks assigned by TEM Analysts; Implementations Specialists and Supervisor
Provide backup to TEM Clerk
Shipping/Receiving
Verify contents of shipment compared to shipping documents while noting any discrepancies or damage. Operate computer terminal to enter receipts and printer to print labels. Accurately mark the correct number on product, and correctly label products.
Responsible for receiving and processing electronic and paper Invoice media
Filing
Other duties as assigned.
What you'll need to join Insight
High School degree or GED equivalent required.
At least 2-5 years of receiving, purchasing, AP/AR, or administrative experience; including 1-2 years of experience in high volume purchasing environment with experience in distribution operations a plus; and/or equivalent combination of training and experience.
Telecommunications experience also a plus.
Ability to enter data into systems accurately required.
Must have the ability to multitask with strong organization and time management skills.
Must be able to respond effectively to inquiries or complaints within a timely fashion.
Proficient in Microsoft Office including Word, Excel, and Outlook, also the capability to use RF technology.
Possession of a valid forklift certification a plus.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Hanover Park || Illinois (US-IL) || United States (US) || Distribution Center || None || US - Hanover Park, IL ||
Job Segment: Operations Manager, Shipping and Receiving, Telecom, Telecommunications, RFP, Operations, Technology, Sales
Insight Enterprises, Inc.