Warehouse Ops Team Lead

Conn's, Inc. Charlotte , NC 28201

Posted 4 days ago


  • Warehouse Department Leads are to ensures product flows in a timely manner specified through shipping & receiving (inbound/ outbound) processes. Identify product flow problems early and are proactively resolved.

  • Supports the facility operating budget and KPIs by validating and achieving standards, achieving and exceeding daily operating goals, and driving down non-measured / indirect hours while maintaining service levels

  • Meeting line item PPH goals and effectively adjusting labor throughout the shift

  • Meeting Retail & Delivery Service level objectives

  • Ensures inventory integrity and systems integrity and execution, while maximizing productivity throughout the distribution center.

  • Achieve internal DC accuracy goals

  • Ensures workforce engagement in company values through the effective execution of HR, LP and Safety policy and programs

  • Will be measured by the reduction in employee relation incidents, record-able accidents, and inventory shrink

Essential Functions:

  • Actively embraces continuous improvement through improvement of self as much as improvement of team, processes and environment

  • Identify and implement best practices

  • Perform operational training and cross-training events

  • Create a culture of ownership and participation

  • Excellent customer service and follow-up skills

  • Formulates and executes tactical day-to-day and hour-by-hour operating plans and adjust staffing and resources based on volume and service level expectations

  • Works in direct labor role as time permits

  • Demonstrates team building skills and leads by example

  • Maximizes use of fixed assets

  • Subject matter expert in WMS, and able to perform research on exceptions

  • Provides direction on key responsibilities: Productivity monitoring, reporting and feedback; quality performance and feedback; inventory integrity in all processes; safety training, reporting, and policy; and loss prevention training and awareness

  • Ensures company policies are communicated, understood, and administered

  • Maintains a safe, secure and healthy work environment, able to show year-on-year improvements in accident and injury statistics

  • Maintains necessary equipment and tools for the operation to succeed

  • Partners effectively with others


  • Distribution Center Experience 2+ years preferred

  • 2+ years leadership experience preferred

  • High School Diploma or equivalent required

  • Some college work preferred

Conn's History:

Conn's established in 1890 is a specialty retailer with approximately 4,500 employees and currently operating 130 retail locations in Alabama, Arizona, Colorado, Georgia, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas and Virginia. The Company's primary product categories include:

  • Furniture and mattress, including furniture and related accessories for the living room, dining room and bedroom, as well as both traditional and specialty mattresses;

  • Home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges;

  • Consumer electronics, including LED, OLED, QLED, 4K Ultra HD, and smart televisions, gaming products and home theater and portable audio equipment; and

  • Home office, including computers, printers and accessories.

Additionally, Conn's offers a variety of products on a seasonal basis. Unlike many of its competitors, Conn's provides flexible in-house credit options for its customers in addition to third-party financing programs and third-party lease-to-own payment plans. Our mission is to make it possible for everyone to purchase quality, long lasting products for their home.

Conn's HomePlus is an equal opportunity employer.

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Warehouse Ops Team Lead

Conn's, Inc.