Warehouse Operations Supervisor

The Warehouse Operations Supervisor is responsible for the efficient day-to-day operation of the warehouse with particular emphasis on the supervising warehouse personnel and achieving daily production goals.

Shifts: Monday to Thursday 6AM to 4:30PM; Monday to Thursday 4PM to 3:30AM; Friday to Sunday 6AM to 6:30PM

Essential Duties & Responsibilities:

Operations Management

• Develops and implements shipping and receiving work schedules and assignments to assure effective and efficient operations to meet goals

• Provides direct supervision to warehouse personnel matching skill and background of personnel to work required.

• Supervises all inbound and outbound shipments to ensure they are correct and carried out in a timely fashion

• Ensures that equipment is utilized in the most efficient manner

• Coordinates the maintenance of equipment with management

• Reviews the daily work objective and determines productivity requirements to produce during the shift to meet the overall building objectives

• Partners with other leaders to balance labor ensuring appropriate levels of staffing

• Drafts and submits daily end of shift report

• Makes recommendations to management on initiatives and programs to improve operations and works on those programs

Employee Relations/Development

• Conducts the daily pre-shift meetings covering previous shifts productivity, operational problems, forecasting workload and any other pertinent company information

• Assists in developing a program to train and motivate personnel for increased effectiveness

• Assists in developing a program for all new personnel and ensures the onboarding program is followed

• Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures

• Works with Management and Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations

• Provides feedback, coaching, guidance, and recognition to enhance personnel's skill development

• Plays an active role in employee development and talent selection.

• Provides regular coaching and constructive feedback on performance, prepares and delivers hourly performance reviews

• Maintains accurate timekeeping records

• Exhibits a commitment to self-development by staying current on information, tools, and systems

• Travels to other warehouses and participates in department or company meetings, as necessary

Safety and Security

• Ensures the safe, clean and efficient operation of the warehouse to meet service standards

• Supports all safety programs and OSHA compliance to ensure a safe work environment for all employees

• Follows documented processes for reporting, analyzing, and following up on employee injuries and accidents.

• Ensures employees complete a daily pre-flight and reviews daily

Requirements:

• Bachelor's degree in Supply Chain, Business or related field, or at least 1-5 years of supervisory experience

• High School Diploma required

• Experience with Warehouse Management Systems (Manhattan preferred)

• Ability to work in fast paced, quickly changing environment.

• Ability to handle changing priorities and use good judgment in stressful situations

• Experience with seasonal work forces is a plus, but not required.

• Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools.

• Working knowledge of Microsoft Office applications

• Working knowledge of warehouse / mechanical equipment

• Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary

• Excellent talent management and team building skills

• Excellent verbal, non-verbal, and written communication skills

• Excellent customer service skills specifically with external clients

• Excellent analytical and mathematical skills

• Bilingual English/Spanish highly preferred

Other:

• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.

• Must be able to stand/walk for up to 10-12 hours.

• Lift and move totes up to 50 pounds.

• Regular bending, lifting, stretching and reaching both below the waist and above the head.

• Walking in the distribution center and around area with great frequency; facilities are over a quarter mile in length.

• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations.

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