At Pitney Bowes, we do the right thing, the right way.
As an Account Manager for Pitney Bowes, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:
Are passionate about client success.
Enjoy collaborating with others.
Strive to exceed expectations.
Move boldly in the quest for superior and best in market solution.
If you would like to be considered for this position, please apply!
Highly visible position responsible for creating and implementing strategies to maintain and improve Pitney Bowes' revenue and profit within an assigned client portfolio with an emphasis on fulfillment. Position performs on a regional level, managing, maintaining and developing strong relationships and in-depth solutions with client personnel with the goal of providing excellent customer satisfaction and service while increasing company profitability and deepening account penetration. To be successful, the individual must rely on strong experience, solution focus, excellent judgment and the ability to interact with levels of customer managements well as with Pitney Bowes team members. This individual will be expected to effectively manage a portfolio with a revenue value ranging from $5M-$15M.
Anticipate potential obstacles and seek proactive customer and Pitney Bowes solutions.
Define and deliver solutions to all levels within the customer organization as requested, from executive management through the technical staff.
Continually demonstrate to the customer the value of existing Pitney Bowes services.
Act as a trusted, consultative partner to assigned customers.
Communicate customer requirements and request support from other departments as necessary to assist in achieving established objectives.
Proactively develop new client value propositions associated with Pitney Bowes services, both existing and new, and to sell those services to the client in line with the overall goals of Pitney Bowes.
Monitor and support account-specific activities of all internal organizations to ensure customer satisfaction.
Manage to the SLA reporting requirements ensuring objectives are achieved.
Support the Pitney Bowes Sales team and the customer in renewing the working contract in a timely manner.
Provide oversight and input into all tactical aspects of the client relationship.
Facilitate resolution of escalated issues from client and management.
As an Account Manager, you have:
3-5 years plus of Program Management and/or Account Management experience within a fulfillment organization - with demonstrated knowledge of standard concepts, practices and procedures.
Experience managing multiple large national accounts, where primary contacts range from managers, directors and vice presidents to executive officers.
Solution design and/or consultative orientation.
Strong presentation and communication skills. Ability to organize and present complex material in an easily understood manner. Exceptional professional demeanor.
Proficiency in performance metrics, P&L's, trend analysis and other reports or information as requested.
Ability to manage conflict in a professional and resulted oriented fashion.
Must be self-directed with strong attention to detail.
Adaptive and flexible, team oriented with a sense of urgency. Strong goal achievement orientation.
High energy, positive attitude, with the ability to think creatively on your feet and handle multiple priorities
Adept in the use of Microsoft Office products.
Bachelor's degree, preferably in business, logistics, supply chain or a related area.
Ability to travel to client sites as needed.
Provide the opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
At Pitney Bowes, our passionate and ambitious team delivers innovations that help clients navigate the complex and always evolving world of commerce: from helping them use data to market to the best customers, to enabling the sending of parcels and packages efficiently, to securing payments through statements and invoices. In everything, we do, we deliver accuracy and precision to drive meaningful impact to our client and their customers.
If you are interested in this position apply now.
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
W/M/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.