Warehouse Coordinator IV - Customer Service

Overview

This is a safety sensitive position

As a Warehouse Coordinator IV, candidates will be a pivotal force in providing leadership and guidance to a team. This role is multifaceted, involving not only advanced customer support but also team management, process optimization, and fostering a customer-centric culture within the department. Candidates will play a crucial role in ensuring the highest level of customer satisfaction and team performance.

Responsibilities

• Team Leadership

• Provide leadership and direction to a team of Customer Service Representatives

• Foster a positive and collaborative team culture, emphasizing accountability and continuous improvement

• Advanced Customer Support

• Handle excalated customer inquiries and complaints with a high level of professionalism and empathy.

• Be an 100% customer facing employee, often serving as a main point of contact

• Handle multiple customer accounts

• Team Development and Training

• Conduct regular training sessions to enhance the skills of the team members

• Mentor and coach team members, providing feedback and guidance for progessional growth

• Complex Issue Resolution

• Analyze and resolve complex customer issues, collaborating with cross-functional teams when necessary

• Take ownership of customer problems and coordinate efforts for prompt resolution

• Quality Assurance

• Monitor and evluate customer interactions to ensure adherenece to company policies and service standards

• Provide constructive feedback to team members for continuous improvement

• Reporting and Analysis

• Generate and analylze reports to track customer service metrics and performance

• Utilize data to identify trends, areas for improvement, and opportunities for training

Qualifications

• High school diploma or GED; additional education or certifications in customer service are beneficial

• 3 - 5 years' experience in warehouse, customer service, logistics, terminal operations, or related field or equivalent combincation of education and experience required

• Experienced user with Microsoft Office, Excel, and Outlook

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date

• 401k with a company match

• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.