Microsoft Cloud Operations + Innovation (CO+I) is the engine that powers our cloud services. As the Regional WAN Services Operations Manager, you will perform a key role in delivering and managing the physical infrastructure that supports over 200 Microsoft online business the including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform. around the world.
Be at the forefront of the action in CO+I as part of our Network Field Operations Services (NFSO) organization!
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
Be at the forefront of the action in CO+I as part of our Network Field Operations Services team!
In the Network Field Operations Services organization, you will lead a team of Out Site plant Fiber Technical Project Managers, delivering the one of the largest fiber foot prints in the world. Our scope includes hardware delivery, deployment, test, and turn up of long haul, metro, Subsea Fiber optic, and optical transport systems projects.
Preferred Skills and Experiences
Strong working knowledge of physical IT and CE infrastructures (Enterprise or larger business context)
Excellent business acumen and financial management experience
Experience with Photonics and fiber optics
Demonstrated experience leading a team
Background Check Requirements:
Candidates must meet Microsoft, customer and government security background screening requirements for this role. These requirements currently include, but may change, and are not limited to:
Microsoft is an Equal Opportunity Employer (EOE) and strongly supports diversity in the work place.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to firstname.lastname@example.org.
As a successful Regional Operations Manager for WAN Services, your performance objectives include:
A strong desire and capability to learn, grow, and develop new skills
Empowering a culture of safety, security, and compliance in all aspect of WAN Engineering activities
Management, coaching, and oversight of a team of regional WAN Service Engineers to deliver strong regional performance
Ensuring the on-time delivery of long haul, metro, and subsea fiber projects
Evaluating, selecting, and managing vendors
Reporting and monitoring performance metrics, KPIs, and SLAs
Be a hands-on-manager with technical depth, vision, and ability to innovate in all areas of network infrastructure operations
Developing, improving, measuring, and managing optimal business practices and processes
Developing and executing on best practices for data analytics, metrics, reporting, tooling, and automation that drives scale and efficiency
Collaborating with cross-functional business partners, teams, and vendors to manage the delivery of network capacity
Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success