Walk-In Center Lead - Lynnwood, WA

Aecom Technology Corporation Lynnwood , WA 98087

Posted 1 week ago

United States of America - Washington, Lynnwood

Job Summary

AECOM is seeking a Walk-in Center Lead to be based in our Lynnwood, Washington location.

This position is responsible for handling in-person customer service inquiries in one of the projects Walk-in Centers in a

professional, helpful and accurate manner by following standard scripts and procedures. This position must be flexible

and willing to adjust to other duties of the WIC based on business needs. Other duties to include, payment processing,

deposit preparation and reconciliation, correspondence and dispute handling, image review and notice quality review.

Responsibilities:

  • Handles walk-in customer service activities related to Invoices and violation inquiries.

  • Troubleshoots situations accurately, quickly and efficiently for customers in person.

  • Receives and processes account update requests from customers.

  • Performs accurate cash, check, and credit card payment processing.

  • Negotiates payments and fee reductions up to their established limits.

  • Documents customer visits and actions in the database.

  • Researches and resolves customer issues.

  • Records individual completed daily work statistics.

  • Generates, and receives correspondence via fax, mail, and email.

  • Performs daily closeouts and deposit preparation.

  • Makes outbound calls when requested.

  • Performs notice quality review activities when assigned.

  • Performs image review when required.

  • Knowledgeable in the processing of toll transactions and video bills in the system: receives, processes, and

  • deposits payments; updates accounts and video bills as to their status; and opens new accounts.

  • Performs data entry.

  • Helps other departments with their tasks when inbound call volume is low.

  • Maintains an above average attendance record.

  • Performs other tasks as assigned.

Minimum Requirements

Education:

  • High school diploma or graduate equivalency (GED).

Experience:

  • 6 years of customer service or related experience

  • Outstanding verbal communication skills.

  • Detail oriented, ability to multi-task, and highly organized.

  • Strong data entry and computer skills.

  • Ability to work independently.

Preferred Qualifications

  • Prior customer service, retail, or call center experience preferred.

  • Current tolling experience

Additional Information:

  • Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

  • This position does not include sponsorship for United States work authorization.

  • Relocation benefits are not available for this position.

What We Offer

When you join AECOM, you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions

inclusion, diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are, how we act and what we aspire to, which comes down to not only

delivering a better world , but working to "make amazing happen" in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Construction Services

Business Group Construction Services Group (CS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 210831BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Housekeeping /Laundry Aide Lynnwood PostAcute Rehabilitation Center

Ensign Group

Posted 1 week ago

VIEW JOBS 3/11/2019 12:00:00 AM 2019-06-09T00:00 Housekeeping /Laundry Aide Shifts: 6 am -2 pm, 2 pm-10 pm, 10 pm-6 am Will you pledge to live CAPLICO? Lynnwood Post-Acute Rehabilitation's commitment to excellence extends beyond delivering world class health care. Our company mission is to dignify and transform post-acute care. Our facility's success is dependent upon our highly motivated clinical professionals working to improve business operations. Our leadership team is driven to provide exceptional service by cultivating a workforce that is dedicated to upholding our company's mission of delivering care with compassion and integrity. We value innovation and creativity in our buildings and love a healthy debate that challenges us to learn and grow. Are you ready to discover the world of limitless possibilities that comes with being a member of our culture? Are you a Housekeeping /Laundry Aide who is eager to make a difference? Explore more about this opportunity and how you can help us write a new chapter in our story of providing exceptional care and making a positive impact in the lives of everyone we serve. Living CAPLICO…… CAPLICO Customer Second: When we take care of our team first, it reflects positively on our customer care. Accountability: We strive for quality of life and reach for high standards as a team. Passion For Learning: We want to be at the forefront of change; there is always something we can learn. Love One Another: Treat others the way you want to be treated. It's simple, yet effective. Intelligent Risk Taking: If something makes sense, we're willing to give it a try. Celebration: We celebrate life every day of the year with our teammates and residents. Ownership: When everyone on the team is encouraged to take ownership of the care that they give, it positively improves their attitude, which affects everyone around them, from teammates to residents. We would love to meet you and hear your pledge to live CAPLICO with us. In addition to hiring Housekeeping /Laundry Aides who exhibit the above qualities that help us create a world class culture, we offer competitive wages, mentorship and training for new graduates, tuition reimbursement, dependent care and public transportation FSAs, cell phone and movie ticket discounts, 401(k) with matching contributions, career advancement opportunities, and medical, dental, and health insurance. Take a look at these benefits (and more!) at www.ensignbenefits.com Apply Today! Lynnwood Post-Acute Rehabilitation Center 5821 188th Southwest Lynnwood, WA 98037 (425) 776-5512 Unable to apply at the moment, or are you interested in hearing more about future opportunities with us? Join our talent network at https://ensignservices.jobs.net/join The employer for this position is stated in the job posting. Ensign Services, Inc. provides recruiting services for operations in the skilled nursing, assisted living, home health and hospice industries. Back to Jobs Ensign Group Lynnwood WA

Walk-In Center Lead - Lynnwood, WA

Aecom Technology Corporation