VTC Technician

Caci International Inc. Washington , DC 20319

Posted 7 months ago

Job Description:

  • Provide troubleshooting and testing of videoconferencing audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, digital signage, etc.).

  • Address and troubleshoot customer issues received via email or phone, Service Now Service Management system, as well as through monitoring tools for videoconferencing endpoints, infrastructure, integrated A/V systems, and networks.

  • Ensure that equipment for VTC sessions is configured, tested, and ready for operation prior to the scheduled time of the VTC session.

  • Install, program, configure and operate video bridges and dial-up connections for Polycom VTC equipment.

  • Assist with video teleconferences, meetings, All Hands, conferences and training sessions

  • Support various operations and maintenance (O&M) tasks for a variety of media systems, including live and delayed streaming broadcasts

Required Skills:

  • US Citizen with the ability to obtain Public Trust

  • Customer service skills and experience fielding and troubleshooting customer questions and issues

  • Experience with media/VTC/UC vendors and technologies such as Polycom, Cisco, VBrick, Crestron

  • Knowledge with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers

  • Strong self-starter requiring minimal supervision

  • Knowledge of different protocols: H.323, H.245, SIP, ISDN and associated ports for VTC and video streaming.

  • Basic network understanding and skills to be able to troubleshoot network related issues and work with network support teams.

Job Location

US-Washington-DC-WASHINGTON DC

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.


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VIEW JOBS 1/18/2020 12:00:00 AM 2020-04-17T00:00 Job Description This position description is not an active opening but is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. What You'll Get to Do: The VTC and VoIP engineer will provide endpoint configuration, troubleshooting and maintenance support for VTC and VoIP equipment. This candidate will install, relocate, configure, upgrade and maintain Cisco VTC (Polycom and Cisco) and VoIP (Cisco) endpoints IAW with customer SOPs and configuration standards. In addition, the VTC and VoIP engineer is responsible for in-room support to customer staff. * Provide troubleshooting and testing of videoconferencing audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, digital signage, etc.). * Address and troubleshoot customer issues received via email or phone, Service Now Service Management system, as well as through monitoring tools for videoconferencing endpoints, infrastructure, integrated A/V systems, and networks. * Ensure that equipment for VTC sessions is configured, tested, and ready for operation prior to the scheduled time of the VTC session. * Install, program, configure and operate video bridges and dial-up connections for Polycom VTC equipment. * Assist with video teleconferences, meetings, All Hands, conferences and training sessions * Support various operations and maintenance (O&M) tasks for a variety of media systems, including live and delayed streaming broadcasts You'll Bring These Qualifications: * US Citizen with the ability to obtain Public Trust * Customer service skills and experience fielding and troubleshooting customer questions and issues * Experience with media/VTC/UC vendors and technologies such as Polycom, Cisco, VBrick, Crestron * Knowledge with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers * Strong self-starter requiring minimal supervision * Knowledge of different protocols: H.323, H.245, SIP, ISDN and associated ports for VTC and video streaming. * Basic network understanding and skills to be able to troubleshoot network related issues and work with network support teams. What We Can Offer You: * We've been named a Best Place to Work by the Washington Post. * Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. * We offer competitive benefits and learning and development opportunities. * We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities. * For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success. Job Location US-Washington-DC-WASHINGTON DC CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities. Caci International Inc. Washington DC

VTC Technician

Caci International Inc.