VP, Services Business Unit (Bu)

Job Summary

The VP, Services Business Unit (BU) oversees the operation, growth, and profitability of Vertiv's $1.8B Service Business. The VP, Services Business Unit is responsible for the creation and execution of the Global Service strategy which will include organic and non-organic growth and the successful candidate requires an ability to accurately understand the market evolution and associated service opportunities within the customer base.

The rapid acceleration of the Data center market creates a unique opportunity to establish Vertiv as a full-Service partner to a variety of organizations looking to benefit from High Density compute and Liquid Cooling solutions. This will involve projects Services, Life cycle support as well as an increasing level of operational support.

The constant management of the Service offering, including the required innovation and R&D, will be essential to the development of the offerings to envision and develop the 3-to-5-year strategy.

The role works in conjunction with the Executive team, Regional Presidents and Service Vice Presidents, Product business as well as functional Business partners to successfully design and implement of a portfolio of high-priority, high-impact Company initiatives. These initiatives deliver service products (Offerings), operational productivity, Innovation, Service operating systems & tools, personnel development and Vertiv delivered quality all designed to accelerate the growth and profitability of the Service Business.

The position requires significant collaboration across business functions and all levels of staff with key areas of focus Digital Service implementation Productivity (VOS), Service Operating system & IT system rationalization driving consistency and enabling the overall Global reporting system to monitor and review business performance. The incumbent will be expected to lead cross regional actions across Service operations and support functions.

This position includes direct management of Global Service R&D, Operational Excellence, Strategy & Planning, Service Product Management (Offering), Vertiv Technical Training (Service & Sales) as well as Service Quality and Analytics.

The Service Vice President is expected to engage with and maintain relationships with Vertiv's major customer base including Hyperscale and Co-location data center companies as well as Telecommunication and Commercial & Industrial markets.

Responsibilities

• Prioritize the business portfolio of Service products to develop a digital service portfolio encompassing Projects Services, Lifecycle Services and Operational Services to expand the Service Business available market.

• Drive consistency within the Service Operations Team, developed to drive efficiency, productivity, and utilization with the Regional Service Operations teams.

• Operationalize the Global governance cadence to monitor annual operating plan execution; identify roadblocks and areas where strategies, tactics, and execution need to adjust based on new learnings.

• Support business leaders with effective analysis, modeling, and research tools, to develop recommendations and business plans for programs and service development, growth, and efficiency.

• Introduce new KPI's, Lean Practices and tools to improve Engineer Productivity.

• Collaborate with the business and Finance to define Service dashboards and standard operational reporting to be included in the LOB Global QBR's and Regional interlock meetings.

Requirements

• Bachelor's Degree in business, engineering, or technology operations is desirable; MBA preferred.

• 15+ years of experience leading service teams at various levels

• 6+ years of experience in a Service Operational Management role or internal business function leading initiative teams in operations and transformation project work

• Global Services experience in a medium to large industrial or technology organizations

• Strong executive presence with exceptional communication skills and ability to build diverse relationships internally and externally and excel within a matrix organization.

• Strategic thinking to navigate complex business and customer environments.

• Proven track record of strong leadership, including setting up an innovative, accountable, inspired culture.

• Inspirational leader that builds global teams and recognized leaders within the company.

• Business acumen in driving budget and organizational cost requirements

• Analytical skills to understand the impact of market and competitive changes as they affect the offering portfolio and determine a successful course of action.

• Conflict resolution skills required as influencing a global transformational business.

• Approximately 25-50% travel to domestic/international sites/locations

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus

• Operational Excellence

• High-Performance Culture

• Innovation

• Financial Strength

OUR BEHAVIORS

• Own It

• Act With Urgency

• Foster a Customer-First Mindset

• Think Big and Execute

• Lead by Example

• Drive Continuous Improvement

• Learn and Seek Out Development

About Vertiv

Vertiv is a $6.8 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.