VP, Revenue Systems & Analytics (Hybrid)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

The VP, Revenue Systems & Analytics will be responsible for applications and business intelligence for the Revenue Sector. This role will be instrumental in choosing, optimizing, and ensuring value is derived from software applications used by the Revenue Sector. This role will also be responsible for all reporting and analytics supporting Revenue Sector insights and decision making. Key internal customers include Marketing, Sales and Customer Success functions. Success will be measured by impact to revenue growth, efficiency, and scalability.The ability to collaborate effectively, maintain focus on details while thinking at strategic levels, and execute strategies flawlessly will be vital in this role.

Responsibilities:

• Oversee and manage KnowBe4's revenue systems with a focus on Salesforce, ensuring full utilization, integration, and optimization of the platform.

• Salesforce responsibilities include normal course administration, report and dashboard development, drafting business and functional requirements, and testing

• Develop strategic plans for scaling the revenue system infrastructure and analytics capabilities in line with the company's goals.

• Collaborate with Sales, Marketing, Customer Success, and MIS teams to streamline processes and enhance the overall selling cycle.

• Provide visionary leadership for data analysis, business intelligence, and reporting to drive revenue growth and strategic decision-making.

• Develop, maintain, and communicate a comprehensive roadmap for KnowBe4's revenue systems and analytics, ensuring alignment with the Revenue Sector's strategic objectives while enabling visibility and forecasting for key stakeholders.

• Act as an advocate for users, gathering feedback, and incorporating it into system enhancements and training programs.

• Spearhead the adoption of new technologies, including Artificial Intelligence, within the revenue systems to keep the company at the forefront of industry best practices.

• Maintain knowledge of industry trends and developments in sales systems, CRM, and analytics.

• Define KPIs and success metrics for the revenue systems and analytics, and provide regular reporting to executive leadership.

• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight.

Requirements:

• Bachelor's degree in Business, Information Systems, or related field; Master's degree preferred.

• Minimum 10 years of experience with Salesforce, with a strong understanding of its ecosystem and capabilities in relation to the sales cycle.

• Deep knowledge of data analysis, business intelligence, and reporting tools; Looker experience preferred

• Experience in managing complex projects and driving change in fast-paced environments.

• Professional Salesforce certifications are a significant advantage.

• High competency in development of actionable insights, recommendations and business cases.

• Strong business acumen in a software related environment

• Experience successfully working in a fast-paced Global company leading multiple projects and relationships with continuous change and competing priorities.

• Familiarity with cybersecurity and security awareness training industry is a plus.

• Strong leadership skills with the ability to inspire and drive teams towards common goals.

• Creative thinker with a customer-first approach to problem solving.

• Highly analytical, data/fact driven, process oriented, and comfortable developing data-driven recommended changes to the status quo.

• Exceptional verbal, written, and presentation communication skills.

• Strong ability to develop cross-functional relationships and build trust and rapport with Sales, IT, Finance, Legal, Rev Ops, Marketing, Product, and other orgs within the company.

• Excellent at analyzing data and identifying actionable/impactful insights and recommendations.

• Ability to handle stress with a positive, calm and data-driven approach, focused on company objectives.

• Operate with honesty, integrity, transparency, enthusiasm, and respect for others.

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.