The Quality Assurance Manager is a vital team player in the Enterprise Project Management Office and to the enterprise. As a skilled, hands-on QA Manager, this person will have direct impact to the profitability and efficiency from the overall delivery of quality initiatives across the enterprise. Consistently and constructively solicit, clarify and acknowledge individual perspectives, feedback and opinions with open-mindedness and flexibility. The QA Manager will be responsible for supporting multiple Project Managers and the Head of the EPMO. The QA Manager will understand and comply with requirements of all laws, regulations, policies and guidelines applicable to the position. May perform other duties as assigned.
Define, document, and improve Quality Assurance testing plans standards, tools, procedures, and guidelines while considering manual testing, automated testing, and framework based testing option
Work closely with project managers and/or management to articulate QA results so that decisions can be made based on quantifiable QA test data and the potential risks from elements like test holes, labs or boundary conditions
Requires an strong aptitude to gain a very good understanding of the project, product and/or services to comprehend the requirements and incorporate them into the QA plans to develop a formal QA testing program quickly
Identify appropriate test strategies, test environment requirements and activities based on application-specific technical and functional characteristics
Implement industry standards/best practices in Software Quality Assurance with defined benchmarks and measures
Identify and implement QA tools to reduce dependence on specialized knowledge and/or repetitive regression testing
Establish standards for reporting and tracking of defects and their resolution
Strategize QA Plans, define QA tasks, and create and manage QA estimates
Be a liaison between Sales, Marketing, Support and the management team. Should show the ability to fit right in and jive well with all personalities while getting things done. Should be assertive and a team player looking out for the best interest of the company at large
Maintains user confidence and protects operations by keeping information confidential
Works under minimal supervision. Normally receives no instruction on routine work, general instructions on new assignments
Responsibilities extend to multiple projects, work efforts and/or programs simultaneously
Highly proficient building and executing Test Strategies & Plan, Cases and Scripts
Highly proficient building and executing defect tracking procedures/processes
Working knowledge on any standard Test management Applications (E.g.: HP Quality Center / ALM, Microsoft TFS, IBM Rational etc.,)
Working knowledge on Test Data Management processes and GLBA guidelines on NPPI
Excellent written and oral communication skills effectively communicating in individual and group settings; confidentiality critical
Able to work closely with subject matter experts (SME) and leadership across the organization as well as external vendors
Strong knowledge of systems capabilities, software platforms and processes.
Effective analytical and problem solving skills
Proficient organizational and time management skills
Excellent customer service skills
Proficient in MS Office Suite, including Excel, Word, Project, PowerPoint, and Visio
Direct experience with Salesforce, Fiserv Premier and/or nCino a plus
Education and/or Experience:
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.