VP, Professional Services

Forescout Dallas , TX 75201

Posted 2 weeks ago

What We Do:

Forescout Technologies is the leader in device visibility and control. Our unified security platform enables enterprises and government agencies to gain complete situational awareness of their extended enterprise environments and orchestrate actions to reduce cyber and operational risk. Our technology works with disparate security tools to help accelerate incident response, break down silos, automate workflows and optimize existing investments. We are a company filled with people who are cyber obsessed and passionate about our products. We are all about inclusion and diversity! We work as a team, and everyone matters! Join us as we secure the world with our products.

What You Will Do:

The VP of Professional Services will have global responsibility for expanding a services portfolio around Forescout's vision and driving customer outcomes. The successful candidate will ensure that customers are accelerating their time to value of Forescout's technology by providing high quality consulting, product implementation, and training services throughout the product life cycle either directly or through a network of service enabled partners. The role requires a strategic, innovative thinker with excellent leadership, communications, and execution skills.

  • Lead, own and drive the profitable growth and P&L of the Professional Services business, globally

  • Knowledge and understanding of Federal Government operations is a plus.

  • Drive the GTM planning and execution processes for a services portfolio to enable customer success

  • Manage a planning and financial forecasting process that enables sustainable capacity planning.

  • Accountable for bookings, revenue, margin, customer satisfaction, and utilization targets

  • Prioritize engagements by value-add, ROI potential, and impact on customer experience.

  • Develop the necessary KPIs and scorecard to manage the success of the business and proactively respond to data trends.

  • Develop a scalable implementation model and methodologies to support a rapidly growing client base. This will require growing the internal team and developing key partners in each region to consistently deliver a high standard of services on Forescout's behalf.

  • Partner with Sales to significantly increase the attach rate of professional and training services by supporting key account pre-sales solution assessments and statement of work development.

  • Ensure tight management, customer communications, and expectation setting for customer deployments.

  • Act as executive level customer escalation contact for services engagements, representing the company and customer needs, while supporting and championing his/her staff.

What You Bring to Forescout:

  • 5 years or more experience leading a professional services organization at a national or global scale

  • Bachelor's degree in Business, Operations, Computer Science or related field required. MBA a plus.

  • In depth understanding of the cyber security market and technologies

  • Possess a deep and effective understanding of all aspects of the services lifecycle and its intersection with cross company functions

  • Understands key Professional Services metrics and P&L to drive profitable growth

  • Experience in implementing global partner strategies in collaboration with sales

  • Strong negotiation skills with the ability to make trade-off decisions

  • Possess strong deductive reasoning and analytical skills and is capable of thinking through problems in a systematic and logical manner; makes logical conclusions and can see consequences and implications.

  • Must be a self-starter with demonstrated ability to take initiative.

  • Is achievement oriented, i.e.: measures performance, improves outcomes, sets challenging goals.

What Forescout Offers You:

  • Competitive compensation and benefits - we cover 95% of employee and dependents' benefits premiums (US only), 401K match, generous PTO policy, and much more

  • Collaborative and innovative environment - make an impact on worldwide security while working on the hottest technology

  • Leadership that supports and encourages professional growth and development

  • Want a glimpse of Life @ Forescout? Check us out on Facebook and Instagram

Learn more at: www.forescout.com


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