VP Operations

About Inhabit

Inhabit is a global proptech software company serving the residential and vacation property management industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit Inhabit.com.

About iTrip

iTrip is an international short-term and vacation rental property management and marketing company. The company was established in 2008. We blend a combination of a high-tech approach to marketing/sales/revenue management with a high touch level of service that our rental guests and owners rave about. We are nationally marketed and locally owned, so our owners get the most eyes on their units and are cared for by the people who live in the same neighborhoods.

Job Description Summary

The iTrip VP of Operations is responsible for developing strategies, guiding franchise business location teams, and working with other business partners, both internal and external, to enhance the overall value and efficiency relating to the management portfolio.

The VP of Operations is a highly motivated and results driven business unit leader who directs and manages the organization's daily business activities, develops effective business strategies, and implements programs to meet overall growth objectives. They account for staff development, controls of and efficiencies of daily operations, sale objectives, EBITDA management, client and vendor relationships and embody the organization's image. The VP of Operations also determines and upholds the vision and mission of the company.

What You'll Do (Functions & Responsibilities)

• Operations Management: The VP ensures that all aspects of iTrip operations run smoothly. This includes oversight of business development, revenue management, occupancy, property maintenance, housekeeping, guest services, and vendor relationships. Oversight for all hiring management, performance reviews and training for all team members.

• Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution. Oversight for all hiring, management performance reviews and training for all employees.

• Strategic Planning: Establishes, implements, and communicates the strategic direction of iTrip's operations division to optimize rental revenue, occupancy rates, and guest satisfaction for all business locations. This involves analyzing market trends, overseeing pricing strategies, and identifying growth opportunities.

• Financial Management: The VP oversees budgeting, financial reporting, and cost control. They work closely with finance teams to ensure profitability and efficient resource allocation.

• Quality Assurance: Ensuring consistent quality across rental properties is crucial. The VP establishes and monitors standards for cleanliness, safety, and guest experience.

• Team Leadership: Collaborates with leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems. Lead and motivate property managers, staff, and other team members. Effective communication and collaboration are essential. Identifies training needs and ensures proper training is developed and provided.

• Marketing and Sales: The VP collaborates with marketing teams to promote business development, attract guests, and manage online listings. They also explore partnerships and distribution channels.

• Technology and Systems: Staying updated on industry technology (such as property management software) is vital. Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.

• Administration: Maintains operational protocols and efficiency, allocate resources, and monitors the success of key performance indicators.

• Develops and maintains relationships with property owners, prospective owners, and their team members.

• Communicates with relevant vendors and trade associations.

• Reviews vendor relationships on an ongoing basis and makes changes to improve efficiencies.

• Attends industry conferences.

• Creates, reviews, updates, and enhances operational workflow processes.

• Oversees the handling of and is involved in responding to complaints from clients.

• Works with Marketing to conduct frequent client satisfaction and follow up with client on issues, if warranted.

• Submits timely and accurate reporting, as required.

• Responds to corporate office requests.

• Manages the limited damage waiver program for all property managers.

• Reviews and responds to property acquisition requests that are out of market.

Qualifications

What We're Looking For (Minimum qualifications)

• 5 or more years of management experience in short term rental property management.

• Valid driver's license and the ability to commute to franchise locations throughout the US.

• Real Estate Brokers license required.

• Experience with the day-to-day operations of short term/vacation rental property management, including revenue management, preferred.

• Previous technology experience or aptitude a plus.

• Advanced working knowledge of all Microsoft Office products, with a focus on Excel (can create pivot tables, for example) and Word.

• Attentive to timelines and excellent time management skills.

• Keen attention to detail and high level of accuracy.

• Committed to providing world-class client service to property owners, rental guests, vendors, and more.

• Ability to read, analyze, and interpret data, contracts, and vendor agreements.

• Strong conflict resolution and negotiating skills.

• Remote office and management experience.

• Willingness to keep current with new trends and legal/regulatory aspects of the short-term/vacation rental industry.

• Budgeting and monthly financial reporting experience required.

• Superior interpersonal skills including effective written, verbal, and listening.

• Strong analytical and problem-solving abilities.

• Ability to work weekends during peak rental times.

Education Requirements

• Bachelor's degree in business administration or related field.

• MBA/Master's preferred.

• License Requirements: Florida Real Estate Broker

Type

• Full Time, Salaried, Exempt

Location

• Florida / 20-30% travel

Benefits Include

• Competitive Pay

• Health Insurance: Medical, Dental, Vision and Prescription Plans

• Health Savings Accounts

• Flexible Spending Account

• Dependent Flexible Spending Account

• Critical Illness

• Accident

• Retirement Savings Plan (401K) with discretionary company match

• Short and Long Term Disability

• Company Paid $25,000.00 life insurance

• Supplemental Life and AD&D Insurance

• Employee Assistance Program

• Paid Holidays

• Paid Vacation

• Paid Volunteer Time

• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.

#InhabitHires