VP Of Professional Services

Tuality Healthcare Hillsboro , OR 97123

Posted 4 months ago

Summary of Duties


The VP of Professional Services has overall responsibility and accountability for OHSU Tuality performance in the following areas: Laboratory, Pharmacy, Diagnostic Imaging, Environmental Services, Food & Nutrition, Safety, Security, Engineering & Environment of Care. The VP will report directly to the President and CEO, and be responsible for setting the vision to fully integrate the areas of assigned responsibility and be accountable for crafting the strategy that will support further ancillary/professional service alignment locally and across the system. This leader will build an infrastructure that will improve operational efficiency and provide greater access to services locally and across the system.


  • Organization Strategy and Implementation: Work with other leaders and providers to ensure effective execution of business strategies by aligning people strategies with business requirements to drive high performance.

  • Fiscal Management: Work with other leaders and providers to maintain a fiscally sound, market-leading operating environment that promotes competitive delivery models, generates value, and provides outstanding care. Involved in managing the operating and capital budgets for areas of responsibility. Aggressively mitigate all variances to budget. Make sound decisions on best use of resources in support of OHSU Health priorities and strategies.

  • Human Resource Management: Provide leadership in building a strong interdisciplinary team, which will assume responsibility and accountability for achieving the mission, financial/operational objectives, and quality incentives while remaining compliant to regulatory standards. Establish clearly defined goals and objectives and ensure follow through in a timely manner.

  • Quality, Safety, and Ideal Patient Experience: Will be a clinical leader of quality and safety initiatives and standards for OHSU Tuality Healthcare, including leading by example providing the optimal patient experience and ensuring a just culture. Provide leadership and guidance in the development and implementation of ongoing programs to improve performance and manage costs while improving the quality of patient care delivery. Achieve/exceed performance expectations throughout operations.

  • Organizational Leadership: Work with other leaders and administrators to create a collaborative model of care for patients across OHSU Health.

  • Budget responsibility and direct reports: The Laboratory, Pharmacy, Diagnostic Imaging, Environmental Services, Food & Nutrition, Safety, Security, Engineering & Environment of Care leadership at the site level will have a direct reporting line to the Vice President of Professional Services.

Hiring Competencies





  • Master's degree in business and/or healthcare administration, or related field required


  • Minimum 10 years' progressive experience in related field.

  • Minimum 7 years' in healthcare leadership/decision making roles.

  • Minimum 5 years' experience in managing personnel.

  • Experience working effectively with physicians both in employed and independent practices, with evidence of successes accomplished through partnerships.

  • 2+ years' experience in Director level role.

Licenses, Certifications and/or Registrations:

  • None required

  • Lean, Six Sigma or other disciplined process improvement certification strongly preferred.

Job Related Skills, Abilities and Behaviors:

  • The successful candidate will be a proven leader that focuses on collaborating with peers and engaging medical staff and employees around organizational initiatives to improve processes, service, and overall outcomes.

  • Approaches work in a highly collaborative and team oriented fashion, demonstrating an understanding that engagement of providers and staff are key to successful outcomes.

  • Ability to communicate effectively and build relationships at all levels in organization from front line staff to Board of Directors, as well as external stakeholders.

  • Understands and respects the unique cultures of community hospitals and academic environments.

  • Ability to work independently with a high degree of reliability, accuracy, integrity and productivity.

  • Articulate, able to listen, and responsive to legitimate concerns.

  • Demonstrated knowledge of wide variety of clinical services, both ambulatory and acute care.

  • Requires strong leadership, creativity, high energy, strong knowledge base in service line management, organizational development, strategic planning, and financial analysis.

  • Ability to recruit, lead, coach, and develop employees to assist them in being successful in their job functions.

  • Demonstrates emotional intelligence in both internal and external settings and engenders respect among peers and the care.

  • Bilingual skills a plus


At Tuality Healthcare, an OHSU Partner, it's an honor and a privilege to serve those near us. That's why since our beginnings in 1918, and as we expand our strong network of services through our clinical affiliation with OHSU, we continue to be committed to providing the best health care possible and a valued community partner. Our affiliation with OHSU brings the advanced medical resources of Oregon's only academic health center, which allows local providers to receive guidance from some of the country's top specialists and pass that expertise on to Tuality patients where they can be cared for in their community.

Tuality's many awards showcase our position as one of the Portland metro area's premier healthcare providers, including 5th straight year in Top 10 Healthiest Employers in Oregon from The Portland Business Journal, Tuality's 6th straight Gold Plus Award from the American Heart Association, and 2016 #1 Nationwide Best Hospital IT Department to work for according to Healthcare IT News.

Here at Tuality our employees care about making a difference. In fact, they care so much that in our most recent employee satisfaction survey we had an 80% participation rate! Tuality is truly unique because of the relationships we build and as individuals we are seen and heard. Come be part of our team, and let your voice be heard!

Additional Posting InformationTuality Healthcare believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.

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VP Of Professional Services

Tuality Healthcare