VP Of Global Customer Success

Birdeye Inc Dallas , TX 75201

Posted 2 weeks ago

WHO WE ARE HIRING:

At BirdEye, we help businesses manage their customer experience, so happy customers are vital to our long-term success. We will not be successful unless our customers are receiving value from our software and validation from our people. As such, we are hiring a senior executive to join as the VP of Customer Success to oversee the entire customer lifecycle from on-boarding to support, retention and up-selling. Lets make people happy!

Requirements

WHO YOU ARE:

  • Youve lead a customer-facing Saas organization for 5+ years (SMB experience required).
  • Happy! Youre wired to help others with empathy and gladness.
  • You have a true passion for customers.
  • You have the ability to both set a vision and execute on a strategy, and roll up your sleeves and get in the weeds with your team.
  • You have a vision and playbook for success.
  • Youve managed global teams.
  • You know how to scale an organization, quickly and methodically with the end user in mind.
  • You have previous sales experience.
  • Your EQ and IQ are off the charts!
  • You understand the value drivers and key metrics in recurring revenue business models.
  • You have exquisite communication and presentation skills.

WHAT YOULL DO:

  • Drive Customer Success Outcomes by using data to inform strategy and drive revenue
  • Define and Optimize Customer Lifecycle
  • Manage Customer Success Activities
  • Measure Effectiveness of Customer Success
  • Lead World-class Customer Success Team
  • Enhance Effectiveness and Efficiency Through Technology
  • Inspire Customer Success Across Company

Benefits

WHAT WE OFFER:

  • A competitive salary
  • A rich benefits package including medical, dental, and vision
  • 401(k) plan
  • Stocked kitchen complete with coffee, snacks, and Friday lunch catered
  • Flexible work hours
  • All of the opportunities inherent in a fast-growing organization!

Our Company:

BirdEye is a SaaS platform that reimagines the way customer feedback is used to acquire and retain connected customers by closing the loop between reputation marketing and customer experience. BirdEye enables businesses to get new reviews and captures existing customer sentiment from review sites, social media, Net Promoter Scores, and support cases in real-time. BirdEye converts all feedback into actionable insights so businesses can engage in every step of the customer journey, establish a positive online presence, and benchmark performance across locations and against competitors.

The BirdEye platform is trusted by 25,000+ businesses and prominent F1000 enterprises. BirdEye was founded in 2012 by Google, Yahoo, Amazon alumni and backed by Silicon Valley whos who including Trinity Ventures, Salesforce founder Marc Benioff and Yahoo co-founder Jerry Yang. Learn more at BirdEye.com.

Some noteworthy mentions:

Check out some of our recent G2Crowd awards!

  • Best Software Company in 2019: #60
  • Best Small Business Software in 2019: #25
  • Best Product for Marketers in 2019: #16

Our Values:

As relentless innovators, we make excellence a habit. We know that building beautiful things means shattering walls, so were bold, scrappy, and love a good challenge. Were obsessed with our customers. We put their happiness at the center of every decision, and we view our customers weaknesses and successes as our own.

Working at BirdEye means being part of a tight-knit family that helps you succeed and loves to celebrate with you. We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

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VP Of Global Customer Success

Birdeye Inc