VP North American Distribution and Logistics
Brand: Este Lauder Companies
Lead the Midwest and West Coast Distribution and Logistics strategy, team, and results consistent with Estee Lauder Global Order to Cash organization. Role includes ownership for customer service as well as order fulfillment and reverse logistics for multi-brand and multi-channel out of a multi-DC network. Ensure operations are effectively aligned to and in support of Corporate, Global Supply Chain and Brand Strategies
Responsible for the development and deployment of Distribution strategies for retail and e-commerce to provide the Estee Lauder Companies with a competitive advantage in all channels driven by consumer and customer insight and trends.
Accountable for the management and execution of Distribution Operations for the Midwest and West Coast DC network to all channels including retail, e-commerce and International Affiliate/Distributor.
Lead the continuous improvement strategies for Safety, Quality and Order Fulfilment, leveraging people, process and technology.
Collaborate with Customers and Affiliates to ensure best practices and service level standards are communicated and achieved.
Collaborate with critical entities such as the Transportation Management Center (TMC), Planning, Deployment, GBSC and Branded Supply Management (BSM) to ensure commercial needs including service KPIs and DC cost targets are being met for in-line and launch products.
Track Results and collaborate with ELC NA Sales Organization (Brand and e-commerce) and all impacted stakeholders to ensure sales/service KPIs and DC cost targets are met for any brands being serviced through the Midwest and West Coast DC network. KPIs to include: Sales targets, damages, DC fixed and variable costs, shipping discrepancies, delivery timing, Customer Service/Relations call KPIs.
Establish and maintain global process standards, policies and procedures for all brands shipped within the Midwest and West Coast DC Network.
Ownership for P&L to ensure effective expense management and development/implementation of strategies to drive reductions in costs while maintaining or improving service level to customers.
Accountable for leading the Customer Relations organization. This includes strategic development (people, process, and technology) and continuous improvement in service standards to our retail partners.
With the ED of Distribution MWDC, accountable for the customer returns process (Aveda only) to ensure that returns are processed quickly and returned product is properly controlled until back in stock, company store or destroyed.
Collaborate with balance of the NA and Global DC network to ensure continual improvement and best practice sharing.
Develop, train and mentor team members to facilitate their career growth as well as drive excellence in their execution of business objectives.
Ensure that all employees are actively caring in support of a harm free workplace and are in full support of Brand and Corporate Employee Safety, Health, Environmental and Corporate Social Responsibility strategies.
Other duties as assigned and/or required.
Minimum Education level: Bachelors, MBA Preferred
Minimum Years of Experience: 15
% Travel Time: 25
Required Language Proficiency:English
Licenses or Certifications:
Additional Job Specifications (e.g., physical demands, working conditions, equipment/machinery, specific skills, etc.):
Education: Bachelor's degree in Supply Chain, Logistics, Business, Engineering or related discipline. MBA Preferred.
Experience: 15 years in diversified multinational company with leading-edge e-commerce capabilities. Minimum 10 years' experience in Supply Chain Customer Service, Sales, Distribution/Logistics and Financial Management. Inclusive of 5 years supervisory experience.
Working Knowledge of SAP and e-commerce solutions such as Manhattan DOM, IBM Sterling or equivalent
Others: Excellent communication, leadership and interpersonal skills; computer literate with Microsoft Office.
Job: Distribution/ Warehouse/ Logistics - Supply Chain
Primary Location: Americas-US-MN-Blaine
Job Type: Standard
Shift: 1st (Day) Shift
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Job Number: 194166