VP, Managing Director

Life at MX

We are driven by our moral imperative to advance mankind - and it all starts with our people, product and purpose. We always carry a deep sense of drive and passion with us. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow, MX is the right place for you.

Come build with us and be part of an award-winning company that's helping create meaningful and lasting change in the financial industry.

We are seeking an accomplished VP, Managing Director to lead our esteemed Principal Managing Director within our Revenue group. This pivotal role will drive strategic initiatives, elevate client relationships, and ensure exceptional client outcomes in alignment with our business objectives.

Job Duties

• Strategic Leadership: Provide visionary leadership and strategic direction for the Principal Managing Director team, ensuring alignment with company goals and client expectations.

• Client Relationship Management: Oversee comprehensive ownership of client relationships, ensuring client satisfaction, managing risks, billing, and contractual escalations.

• Executive Engagement: Build and maintain strong relationships with senior-level executives (SVPs, VPs, C-suite) to drive business growth and advocacy.

• Sales Collaboration: Partner with account executives to identify and negotiate cross-sells, upsells, and renewal opportunities, achieving revenue targets.

• Customer Advocacy: Act as the "Voice of the Customer" within internal discussions to drive customer-centric outcomes and product enhancements.

• Strategic Planning: Collaborate with clients to develop and execute strategic plans leveraging our products/services to enhance business and customer experiences.

• Product Expertise: Become a subject matter expert on our products/services, aligning them with client strategies and communicating updates effectively.

• Performance Management: Monitor and enhance performance metrics, ensuring client portfolios achieve usage and platform adoption goals.

• Presentation and Communication: Lead customer demonstrations, Executive Business Reviews, and adoption deliverables through various mediums.

Requirements

• 12+ years of experience in client success management and B2B account management within SaaS, ideally with 10+ years in the financial industry, preferred.

• Proven ability to lead and develop high-performing teams, with strong organizational and communication skills at an executive level.

• Demonstrated success in achieving corporate objectives and quotas, adept at managing multiple clients and priorities concurrently.

• Passion for delivering elite client experiences, driving satisfaction, retention, and growth.

• Bachelor's degree or equivalent experience, preferred.

Work Environment

At MX, we seek to hire candidates who drive results and achieve successful outcomes. We utilize a hybrid work arrangement style, which may require both local and remote team members to be in the office when necessary, to kick off projects, hold cross team strategy meetings, or complete key deliverables. Remote team members will travel into the office four times per year, and MX covers travel expenses associated with this requirement. Both local and remote employees can take advantage of our incredible office space with onsite perks, company-paid meals, onsite massage therapists, sports simulator, gym, mother's lounge, and meditation room.

Compensation

The expected on-target earnings (OTE), which is comprised of a base salary and other forms of cash compensation, such as bonus or commissions is currently $171,500 to $314,000. This pay range is just one component of MX's total rewards package. MX takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location, skillset, peer compensation.

Please note that this position does not accept sponsorship candidates at this time. Only US-based candidates who are authorized to work in the US without sponsorship, now or in the future, will be considered for this role.

MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to hr@mx.com.