VP, Manager, Quality Assurance

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.

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GENERAL SUMMARY

The VP, Manager, Quality Assurance will be responsible for identifying and assessing operational risks throughout all Loan Operations departments; and working with department managers to develop strategies and processes to minimize or eliminate them. Will coordinate and lead various internal processes including Enterprise Risk Assessment, Business Continuity, Vendor Management, and other risk-related initiatives. Additionally, will provide leadership to and manage the Quality Control team responsible for the review of loan servicing activities. Planning, organizing, directing, tracking, and controlling the efforts and resources of various moderate to large scope loan operations projects. Support the delivery of solutions that improve everyday business processes, meet set objectives, and solve business problems within an agreed upon schedule.

DIRECT REPORTS

Quality Control team consisting of 5-6 team members.

ESSENTIAL FUNCTIONS

• Management of the Quality Control team ensuring timely and accurate review of loan servicing activities, including the development of procedures, implementation of process improvements, recruitment, and training.

• Provide cross training on department functions to increase staff skillset and knowledge in support of staff promotions, transfers, or absences.

• Identify, review, and make recommendations on key risks and control issues.

• Coordinate the completion of the annual Enterprise Risk Assessments for all Loan Operations teams.

• Develop and maintain appropriate Business Continuity Programs across Loan Operations teams.

• Coordinate annual Vendor Management reviews, including analyzing risks and controls, site visits, and onboarding for all Loan Operations teams.

• Conduct reviews of Loan Operations processes to identify risks and recommend remediation.

• Plan and manage projects of a moderate to large scope. Prepare, monitor, and control project plans including scheduling, resources, and other operational concerns.

• Provide direction for assigned projects. Direct responsibility for handling concurrent projects ensuring that projects are completed on time, on budget, and within scope.

• Make recommendations and participate in special assignments or short-term projects.

• Evaluate and develop process improvement, deployment of automation and efficiency in the support of Loan Operations initiatives. Work with Bank stakeholders to evaluate and implement initiatives and efficiencies in support of the Bank's strategic directives.

• Analyze processes and workflows to enhance efficiency, design solutions and implement changes to increase efficiency and workflow.

• Direct and ensure compliance with various regulatory, investor, governmental, and corporate requirements.

• Ensure exceptional internal and external quality customer service.

• Participate in compliance, audit, and other related enterprise-wide initiatives.

• Establish and maintain service level standards for team with metric reporting and accountability measures.

• Communicate clearly and effectively with all levels of positions (subordinates through senior managers).

QUALIFICATIONS

Education:

• College degree or equivalent experience.

Experience:

• Minimum seven years of managing a loan operations, loan documentation and/or loan servicing team/department.

• Project management experience preferred.

Skills/Ability:

• Strong leadership and staff management skills including performance management and establishing job requirements and expectations.

• Detail-oriented and accurate; ability to make sound recommendations to improve workflow; PC proficient; thorough knowledge and understanding of commercial loans.

• Strong verbal and written communication skills.

• Strong customer service skills; strong personal attributes to complete goals and resolve issues in a changing environment.

• Highly proficient in all of Microsoft Office Suite.

OTHER DETAILS

$120K - $150K / year

Pay determined based on job-related knowledge, skills, experience, and location.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

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Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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