VP, Inflight Experience

Responsibilities

The Vice President, Inflight Experience is an officer of Spirit Airlines who operates as a core member of the executive team ensuring alignment and execution of strategic corporative objectives and initiatives. The Vice President is responsible for driving industry-leading safety, operational reliability and financial performance of a high impact guest facing flight attendant group with 6000+ team members.

The Vice President develops, implements, and ensures the effective management of programs that include safety, revenue optimization, guest experience improvement and compliance with regulatory and compliance obligations.

The Vice President fosters a culture of engagement, creativity, partnership and accountability with our team members and unions while providing overall leadership that fuels world class management across a comprehensive and expanding base footprint through the Americas. As a key champion of the end-to-end onboard experience, the Vice President is a guest-obsessed leader who can play at the strategic and operational level while rolling their sleeves up and collaborating with the front line.

Responsibilities

• Promote and engender a Culture of Safety:

• Champion the importance of safe operating practices throughout the organization, empowering each Team Member with the authority and responsibility to stop the operation if the safety of personnel or assets is in jeopardy.

• Foster Diversity, Inclusion, Belonging and Engagement:

• Encourage Team members to live by Spirit's Common Purpose - We SOAR by serving each other and our guests one journey at a time, through respect, recognition, and communication. Promote and foster a culture that harnesses diverse perspectives.

• Utilize Guest Insights, Onboard Sales, On-time Performance to drive to deliver superior Inflight Experience:

• Orchestrate the delivery of a guest experience that exceeds expectations through the ongoing management of people, processes and technology.

• Elevate the guest perception of the Spirit onboard experience.

• Explore, innovate, and implement technology that improves operational performance, increases guest satisfaction, reduces costs, and drives revenue up.

• Ensuring Flight Attendant teams are laser focused and accountable for safe on-time departures.

• Embody a Culture of Team Member Trust and Commitment:

• Lead a world-class Leadership team that embodies a culture of excellence.

• Grow team buy-in to company objectives and continue to build Spirit as an employer of choice.

• Oversee the strategy and execution of Spirit's catering program:

• Meet or exceed customer and Team Member expectations relative to product availability and Point of Sale device reliability and availability.

• Increase program profitability through program development and cost control.

• Understand sales mechanisms and top performers to create incentives and recognition.

• Achieve Industry-leading Financial Performance:

• Establish the most cost-effective and efficient business unit through sound and innovative financial management and oversight and increased Flight Attendant productivity.

• Regulatory Compliance:

• Ensure that all Spirit and regulatory standards and procedures are followed.

• Leads the Inflight Emergency Response Program.

• Establish and maintain productive relationships with operational and non-operational counterparts:

• Build effective relationships with Airport Services, Flight Operations, Technical Operations, Crew Resources, AFA leadership, Uniform Committee, EAP/Professional Standards Committee, Health and Safety Committee, Grievance Committee, OSHA and FAA.

• Participate in the negotiation of a mutually beneficial new Flight Attendant contract:

• Drive contract negotiations and implementation.

• Responsible for the accurate administration of all aspects of the Flight Attendant agreement, including grievances, mediation and arbitrations.

• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments).

Qualifications

• Bachelor's Degree required.

• 7+ years' experience leading large teams

• Ability to motivate, mentor, lead, coach, and develop a team.

• Obtain understanding of all aspects of a Flight Attendant's role and daily job duties.

• Experience in contract interpretation and application (preferred).

• Cost-focused operational leadership experience.

• Experience with collective bargaining agreement administration preferred.

• Ability to motivate, mentor, lead, coach, and develop a team.

• Domestic & International travel approximately 25% of time

• Strong organizational, interpersonal and communication skills

Overview

At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100's of new aircraft that will double our fleet!

• Fly With A Winner: We are proud to be recognized by LinkedIn as a Top Company in the Travel & Hospitality industry. Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.

• The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.

• Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success - that's why we're committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.

• Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

EEOC Statement

Spirit Airlines is an Equal Employment Opportunity employer.  All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.