Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving technology forward?
You can Find Your Forward" as part of our team at Fiserv, a FORTUNE 500 member, and you will join the industry leader in financial services technology. With more than 23,000 associates around the world, were pushing the boundaries of whats possible in financial services with deep expertise and a dedication to innovation.
"Our people are the foundation upon which this recognition is based and I'm very proud of their commitment to client excellence. Their dedication to serving our clients each day is what makes Fiserv one of the most admired companies in the world." - Jeffery Yabuki, President and Chief Executive Officer
It is an excellent time to join Fiserv and take on a rewarding and meaningful role that helps to drive significant change in a rapidly evolving and growing organization. At Fiserv, you'll find a collaborative environment that values partnership and flexibility. Our rare combination of expertise and creative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us
What does a great VP of IT Project Services do?
As the VP of Implementation, you will report directly to the President of Digital Channels. You will be responsible for the Professional Services & Implementations teams in the areas of deployment, product customizations, and project management, while ensuring customer success. You will be engaged in top-level involvement with our client base that includes providing a tailored experience across online, mobile and tablet banking channels with a wide range of financial institutions. You will be empowered to drive our client implementations with the goal of both maximizing the efficient use of resources and client satisfaction. You will drive client change management and develop and implement standard engagement methodologies, including consulting frameworks, tools and staff development for the on-boarding of customers and their businesses.
Youre the kind of person who: Is passionate about customer satisfaction but understands how to balance customer needs with the operation of the software platform. You are able to clearly articulate client needs internally, and represent the company professionally externally. You have a proven track record of growing the professional services backbone of a software company that interacts with a highly dynamic and demanding market.
We are looking not only for a strategic, innovative thinker, but someone who has proven they can execute, with both excellent leadership and communication skills.
You can look forward to:
Leading a 150-person organization, $130M in revenue and 5 direct reports.
Owning the resource planning, cross-company visibility, and profitability model for professional services.
Developing a scalable implementation model to support a rapidly growing client base.
Acting as executive-level customer escalation contact for customer issues, representing the company and client needs professionally, while supporting and championing his/her staff.
Developing and owning an internal knowledge management process to facilitate internal training and support models.
Working within the company to ensure that all operational functions are aligned with company objectives and client needs.
Monitoring and messaging internal expectations on key business metrics such as support responsiveness, delivery of service, and client satisfaction.
Prioritizing professional service projects by value-add, ROI potential, and impact on resources.
Ensuring all operational staff develop deep business and product expertise.
Ensuring tight management, customer communications, and expectation setting for customer deployments.
Basic qualifications for consideration:
Job related experience:
Building Businesses: Demonstrated track-record of growing a business in a complex environment by focusing on development, sales, product delivery and client services.
Change Leadership : A history of personally influencing behavioral and philosophical change among business leaders.
Self-Sufficient : Able to use support groups to scale execution but also able to personally develop practical tactical tools and templates when the need arises.
Ownership : Experience and comfort level taking ownership for the full impact a division while having direct responsibility for all aspects of delivery.
Relationship Building : Successfully builds strong working relationships from a geographical distance. Possesses the ability to identify and understand the unique communication styles appropriate for a wide range of clients & internal teams and have been successful building relationships/personal credibility with each respective group.
Detail Orientation : An ability and comfort level processing high volume of work while maintaining an eye for the detail required that eliminates rework.
Agility : Ability to deal with ambiguity, tight timelines, multiple priorities, and demanding environments, in a fast-moving, constantly changing environment.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.
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