Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving technology forward?
"Our people are the foundation upon which this recognition is based and I'm very proud of their commitment to client excellence. Their dedication to serving our clients each day is what makes Fiserv one of the most admired companies in the world." - Jeffery Yabuki, President and Chief Executive Officer
It is an excellent time to join Fiserv and take on a rewarding and meaningful role that helps to drive significant change in a rapidly evolving and growing organization. At Fiserv, you'll find a collaborative environment that values partnership and flexibility. Our rare combination of expertise and creative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us
What does a great VP of Implementations do?
The VP, Implementations delivers strategic direction and leadership for the Implementations function within Bank Solutions Division, a $1.5 Billion dollar Fiserv business.
This role is responsible for ensuring the delivery of Fiserv solutions to our Bank clients, advancement of Client's knowledge and satisfaction with Fiserv products and services within the conversion and implementations experience, and enabling clients to maximize the value proposition(s) benefits and achieve business results. You will be accountable for the conversion and implementations of five core platforms and a broad portfolio of surround solutions. You will provides thought leadership in advancing Fiserv's Implementation services offerings and methodologies; exceeding client and market expectations by segment. The leader also acts as primary escalation point for external client leadership and internal senior management regarding the implementation portfolio and integrity of the group's execution.
Key performance metrics include external client satisfaction surveys, resource utilization, productivity metrics, and portfolio KPIs.
Key stakeholder relationships include: Data Center Operations, Enterprise Technology Group, Product Development function(s), Client Management function(s), Enterprise Delivery Org., Project Management Org.
Key responsibilities of the VP, Implementations include, but are not limited to, the following:
Strategy: Deliver Best-In-Class Operations
Provide strategic direction and support for Conversions and Implementations functions to ensure advancement of Client's knowledge and satisfaction with Fiserv products and services, enabling clients to maximize the value proposition(s) benefits and business results.
Provide thought leadership in advancing Fiserv's services offerings and capabilities to exceed changing client and market expectations by segment.
Mature internal interfaces to ensure predictability and transparency in the delivery experience (inclusive of SLAs, pre-defined engagement models, etc).
Develop and implement strategic operating plans consistent with Business Unit objectives and align with departmental objectives.
Apply external professional knowledge of industry to the adoption of premier service experience, efficiencies in execution, acceleration in revenue recognition and client satisfaction.
Champion new systems, processes and / or methodologies that differentiate Fiserv from its competitors.
Results: Drive Revenue Recognition
Develop, standardize and administer common quality and productivity standards and metrics, ensuring targets are met for all key business processes and ensuring the processes are effective and efficient.
Establish and meet financial targets, budgets and make financial decisions and recommendations based on rate of return, risk, and strategic fit.
Participate in and create content for long range planning as well as annual operating plans.
Talent: Enhance Talent Capabilities
Lead by example a "Client Experience" culture where employees have the confidence, courage, initiative and resolve to make a difference.
Inspire and empower employees to anticipate client needs and identify solutions to meet them.
Identify and address gaps between employees'current capabilities and what is needed for alignment with strategic direction. (Talent Management)
Attract, develop and retain top talent for key positions. Employee retention will be especially critical as the business undergoes significant transformational changes.
Use performance management to improve performance, develop employees and hold managers accountable for effective performance management.
Assure effective succession planning for key positions.
Create and maintain a work environment that maximizes associate engagement and is recognized, both internally and externally, as a highly desired place to work
Engage with global partners to embrace and implement labor optimization model to help improve efficiencies and reduce cost.
Ideal Candidate Qualifications
Bachelor's degree required- business, finance, or other related area. MBA or Master's degree Preferred.
15+ years of business experience in the financial industry with emphasis on operational execution and transformational capacities. Previous experience in leading a global conversion and implementations function preferred.
10+ years of experience in a leadership capacity
High level of business/financial acumen
Proven record of transformational capability and ability to maximize revenue
Broad range of industry relationships and experience of interacting successfully with C-level leaders; outstanding communications skills
Considers different perspectives, monitors trends affecting the organization, seeks out and understands disruptive technologies and grasps changes in the external environment to assimilate and solve problems effectively
Demonstrates an authentic and sincere interest in Fiserv associates and clients, builds trust, inspires and helps colleagues overcome challenges. Leadership is evident in every interaction.
Attract, develop, engage, and retain high performing and high potential talent. Be an importer/exporter of talent across Fiserv.
Learn more about us.
In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.
From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes
Fiserv bank platforms Cleartouch, DNA, Precision, Premier, Signature enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.
We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.