Where others see barriers, we see opportunities.
Do you enjoy helping customers experience breakthroughs in their business? Do you stay attuned to your customers' needs and visions? Do you like to work openly and supportively together with your colleagues and customers? Our work involves many different minds and skills, it can't be done alone.
It's a great time to be part of SES.
SES is the world-leading satellite operator providing end-to-end communication solutions. SES leads across new technologies in video, fixed data, mobility and government We are a team of people from around the world working together to make a significant difference in the world.
As a part of the SES Networks team, you will play an integral part in delivering on our vision to bring differentiated networks and services to our customers, and grow our business with exciting customers, and become the world's leading provider of global, satellite-enabled, data communications services. SES Networksthe only network provider with a multi-band, multi-orbit infrastructuredelivers end to end managed networking solutions through the company's robust global services capability, providing maximum value to customers across industries and geographies.
Helps close the digital divide by connecting people in the most remote and difficult to connect places around the world.
Makes it possible for people to stay connected while flying 10km high on a commercial airplane.
Provides extensive satellite coverage across all the world's seas and oceans via dedicated mobility beams.
Works together with our partners to develop new standards and technology, use intelligent analytics to optimise capacity utilisation and user experience.
VP, Global Network Operations
USA, VA, Manassas
This is a key services leadership role owning the entire Data NBU networking customer base leading and managing resolution, communications and networking operations supporting end to end managed services service levels. Role responsibilities include:
Owns customer service activations ensuring that on boarding on new services are seamless, working with cross functional teams and external customers
Leads a world class carrier focused operations team supporting 24x7 customer networks across the globe.
Sets and leads process and procedures to manage the scope of end to end managed services customers maintaining networking service contractual availability
Lead all issue resolution for the customer, ensuring that clear communications are in place across internal functional groups.
Drive change management process to mitigate network disruptions
Lead efforts to implement and standardize service operational support
Set ITIL performance standards to meet service goals and objectives of the Data NBU
Monitor customer equipment, build and design protocols for effective alarm management to maintain customer services
Use collaborative approach across all functional areas to deliver solutions and implement better process where possible
Establish and produce timely customer reporting to contractual service agreements
Develop high level plans and strategic elements for the NOC to ensure the highest levels of support are maintained at all times
Drive the leadership within the NOC in order to measure team member performance and structure appropriate training and development
Teamwork, ability to take responsibility for leading teams facilitating programs and driving collaborative approaches around the NOC
Relationship management, foster relations, and collaborates to drive projects and schedules
Communication and influencing, has the ability to compile, interpret and present information on complex and important issues for all projects and programs.
Problem solving, has the capacity to analyze complex and diverse problems related to all issues. This could include examining new ideas or finding the root cause of an existing problem in order to minimize the risk of reoccurrence
Knowledge and skills, illustrates a through broad and deep understanding of all aspects of the customer's network, builds on concepts and experience, and drives global implementation strategy.
Accountability and decision making, the ability to be responsible for evaluating options and presenting recommendations on initiatives which will have a significant contribution to business success and are likely to involve balancing risk with opportunity
Illustrates effective negotiation skills with strong commercial and analytical abilities; illustrates outstanding business judgment
Has strong leadership skills; the ability to inspire and drive the NOC team, with a style that uses influence and does not rely on authority
Delegation, has the thought leadership and delegation skills to drive organizational scale and build legacy for SES.
A critical eye for building team competencies through training
Understanding Network /gateway Architecture
The ability to interpret traffic data and link performance and escalate areas of concern to Level 3 Engineering when appropriate
Interface with ground, network, and spacecraft engineers for fault investigation and resolution
Qualifications & Experience
Degree in Engineering/ Services management
Must have led a large team of NOC engineers managing a front line network operation managing tier 1 customers, meeting their SLA needs.
Strong process orientation towards driving world class practices
Strong understanding of managing multiple customer managed services SLA's
Strong project management back ground within a large multinational or Telco
Must have lead for at least 15 years' experience in running a telco facing NOC operation, including managing multiple services across a global domain.
Must be familiar with a wide variety of tools and reporting to meet complex customer needs
Must have a telco networking /satellite background and have experience around managing multi-cultural teams for rapid results
Has a track record in managing teams across a 24x7 environment
Strong written and verbal communication skills, multi-language an advantage
Has a proven track record of leading virtual teams, influencing others to perform to the highest levels (spread over locations)
This role will play a major part towards re designing our global operational footprint and as such much demonstrate sound collaboration skills .
SES is an Equal Opportunity and Affirmative Action Employer
We offer you
A diverse workplace. For SES, diversity is more than a question of gender or race; we welcome different minds and different skills.
An exciting job opportunity in a fast moving and fascinating industry. Our technology is launching into space on the next generation of rockets.
Opportunities to further grow and develop in a global and growing company; we believe life-long learning is key to bring the best of SES worldwide.
A competitive compensation package linked to your performance, and further supplemented with attractive benefits.
SES is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.