VP, Global Network Operations

O3b Networks Manassas , VA 20108

Posted 2 months ago

Where others see barriers, we see opportunities.

Do you enjoy helping customers experience breakthroughs in their business? Do you stay attuned to your customers' needs and visions? Do you like to work openly and supportively together with your colleagues and customers? Our work involves many different minds and skills, it can't be done alone.

It's a great time to be part of SES.

SES is the world-leading satellite operator providing end-to-end communication solutions. SES leads across new technologies in video, fixed data, mobility and government We are a team of people from around the world working together to make a significant difference in the world.

As a part of the SES Networks team, you will play an integral part in delivering on our vision to bring differentiated networks and services to our customers, and grow our business with exciting customers, and become the world's leading provider of global, satellite-enabled, data communications services. SES Networksthe only network provider with a multi-band, multi-orbit infrastructuredelivers end to end managed networking solutions through the company's robust global services capability, providing maximum value to customers across industries and geographies.

SES Networks:

  • Helps close the digital divide by connecting people in the most remote and difficult to connect places around the world.

  • Makes it possible for people to stay connected while flying 10km high on a commercial airplane.

  • Provides extensive satellite coverage across all the world's seas and oceans via dedicated mobility beams.

  • Works together with our partners to develop new standards and technology, use intelligent analytics to optimise capacity utilisation and user experience.

VP, Global Network Operations

USA, VA, Manassas

This is a key services leadership role owning the entire Data NBU networking customer base leading and managing resolution, communications and networking operations supporting end to end managed services service levels. Role responsibilities include:

  • Owns customer service activations ensuring that on boarding on new services are seamless, working with cross functional teams and external customers

  • Leads a world class carrier focused operations team supporting 24x7 customer networks across the globe.

  • Sets and leads process and procedures to manage the scope of end to end managed services customers maintaining networking service contractual availability

  • Lead all issue resolution for the customer, ensuring that clear communications are in place across internal functional groups.

  • Drive change management process to mitigate network disruptions

  • Lead efforts to implement and standardize service operational support

  • Set ITIL performance standards to meet service goals and objectives of the Data NBU

  • Monitor customer equipment, build and design protocols for effective alarm management to maintain customer services

  • Use collaborative approach across all functional areas to deliver solutions and implement better process where possible

  • Establish and produce timely customer reporting to contractual service agreements

  • Develop high level plans and strategic elements for the NOC to ensure the highest levels of support are maintained at all times

  • Drive the leadership within the NOC in order to measure team member performance and structure appropriate training and development

Competencies

  • Teamwork, ability to take responsibility for leading teams facilitating programs and driving collaborative approaches around the NOC

  • Relationship management, foster relations, and collaborates to drive projects and schedules

  • Communication and influencing, has the ability to compile, interpret and present information on complex and important issues for all projects and programs.

  • Problem solving, has the capacity to analyze complex and diverse problems related to all issues. This could include examining new ideas or finding the root cause of an existing problem in order to minimize the risk of reoccurrence

  • Knowledge and skills, illustrates a through broad and deep understanding of all aspects of the customer's network, builds on concepts and experience, and drives global implementation strategy.

  • Accountability and decision making, the ability to be responsible for evaluating options and presenting recommendations on initiatives which will have a significant contribution to business success and are likely to involve balancing risk with opportunity

  • Illustrates effective negotiation skills with strong commercial and analytical abilities; illustrates outstanding business judgment

  • Has strong leadership skills; the ability to inspire and drive the NOC team, with a style that uses influence and does not rely on authority

  • Delegation, has the thought leadership and delegation skills to drive organizational scale and build legacy for SES.

  • A critical eye for building team competencies through training

  • Understanding Network /gateway Architecture

  • The ability to interpret traffic data and link performance and escalate areas of concern to Level 3 Engineering when appropriate

  • Interface with ground, network, and spacecraft engineers for fault investigation and resolution

Qualifications & Experience

  • Degree in Engineering/ Services management

  • ITIL savvy

  • Must have led a large team of NOC engineers managing a front line network operation managing tier 1 customers, meeting their SLA needs.

  • Strong process orientation towards driving world class practices

  • Strong understanding of managing multiple customer managed services SLA's

  • Strong project management back ground within a large multinational or Telco

  • Must have lead for at least 15 years' experience in running a telco facing NOC operation, including managing multiple services across a global domain.

  • Must be familiar with a wide variety of tools and reporting to meet complex customer needs

  • Must have a telco networking /satellite background and have experience around managing multi-cultural teams for rapid results

  • Has a track record in managing teams across a 24x7 environment

  • Strong written and verbal communication skills, multi-language an advantage

  • Has a proven track record of leading virtual teams, influencing others to perform to the highest levels (spread over locations)

  • This role will play a major part towards re designing our global operational footprint and as such much demonstrate sound collaboration skills .

SES is an Equal Opportunity and Affirmative Action Employer

We offer you

  • A diverse workplace. For SES, diversity is more than a question of gender or race; we welcome different minds and different skills.

  • An exciting job opportunity in a fast moving and fascinating industry. Our technology is launching into space on the next generation of rockets.

  • Opportunities to further grow and develop in a global and growing company; we believe life-long learning is key to bring the best of SES worldwide.

  • A competitive compensation package linked to your performance, and further supplemented with attractive benefits.

SES is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Manager Global Facilities Solutions

O3b Networks

Posted Yesterday

VIEW JOBS 11/18/2018 12:00:00 AM 2019-02-16T00:00 Where others see barriers, we see opportunities. Do you enjoy supporting customers realizing breakthrough value? Do you stay attuned to your customers' needs and visions? Do you like to work openly and supportively together with your colleagues and customers? Our work involves many different minds and skills, it can't be done alone. It's a great time being SES. SES is the world-leading satellite operator providing end-to-end communication solutions. SES leads across new technologies in video, enterprise, mobility and government We are a team of people coming from all across the globe who work together to make a real difference in the world. * We help to bridge the digital divide by connecting millions of people on the African continent. * We make it possible for people to stay connected while flying 10km up on a commercial airplane. We provide extensive satellite coverage of all of the world's seas and ocean regions via our dedicated mobility beams * We distribute 7,400 channels to more than 1 billion people in 317 million homes. * We work together with our partners to develop new standards that transform how people consume and enjoy entertainment. Manager, Ground Infrastructure Facilities USA - Princeton NJ / USA - Manassas VA / USA - Woodbine ML YOUR ROLE * Lead the design and implementation of facility infrastructure for SES teleports, gate ways, datacenters and offices according to current and future global needs which require innovative, scalable concepts. The role involves both engineering and project management through all stages in close cooperation with other SES departments and external stakeholders, such as customers or architects and engineers. Also includes financial management and full budget responsibility. Regional role for North America sites. YOUR RESPONSIBILITIES * Design, specify and implement facility infrastructure solutions in particular civil, electrical, mechanical, HVAC and life safety fire systems * Develop and implement within the Global Facility Infrastructure team innovative scalable concepts for various business needs of SES Core, SES Network and SES Video entities * Provide comprehensive project management tasks as lead for in- and external teams to implement project with focus on scope, quality, schedule and costs * Liaise with internal and external customers as well as vendors, building & zoning authorities * Ensure adequate and proportionate involvement of SES vendor management services * Prepare statements of work and specifications for infrastructure equipment delivery and implementation such as generators, UPS, power switchboards, HVAC, fire detection and suppression systems. * Support due diligence activities for site acquisitions & divestitures including obtaining environmental site assessments, interpreting findings and developing recommendations * Perform final inspections, testing & start-up final acceptance plans and open items lists * Ensure data consistency of as-build documentations to reflect current configurations and concepts to support the field sites * Perform final inspections and acceptance tests, track open items lists, finalize and close project before handover to SES Operations * Provide 2nd hand operations support to SES Operations and provide advice YOUR PROFILE * BS or MS in Electrical or Mechanical Engineering Degree * Extensive field experience overseeing building construction activities, EHS projects, HVAC and power system replacements * Leadership and coordination skills in project management * Strong negotiation skills and analytical abilities * High level of integrity and work ethic * Very good intercultural communication skills * Ability to work independently to resolve issues in timely manner and bring to final completion * Creative thought processes and problem solving skills * Strong skills with all Microsoft Office programs * Experienced in use of AutoCAD to produce and edit infrastructure drawings We offer you * A diverse workplace. For SES, diversity is more than a question of gender or race; we welcome different minds and different skills. * An exciting job opportunity in a fast moving and fascinating industry. Our technology is launching into space on the next generation of rockets. * Opportunities to further grow and develop in a global and growing company; we believe life-long learning is key to bring the best of SES worldwide. * A competitive compensation package linked to your performance and further completed with attractive benefits. SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent O3b Networks Manassas VA

VP, Global Network Operations

O3b Networks