VP, Digital

Become a part of the Young Living family!

Young Living is a universally known, household name that is revered and respected for the countless benefits it brings to humanity. Propelled by the world's purest essential oils and oil-infused products, along with our passionate commitment to empowering individuals to whole-life wellness, we champion the modern essential oil movement. A global, purpose-driven wellness revolution is underway, and Young Living leads the charge.

Working at Young Living

Our community of wellness started small in 1993, when  D. Gary Young  and Mary Young developed their first organic herb farming and distillation operation. After establishing Young Living in 1994, the Youngs developed its groundbreaking Seed to Seal process, which preserves the integrity and potency of essential oils through every step of the production process.

We believe every person has the right to wellness. It transcends all and has the power to unite us as members of the same human family striving for the same happiness. It is part of the reason we are passionate about making everyone feel included, welcome, and respected. Regardless of age, race, color, religion, sexual orientation, gender identity, national origin, physical or mental disability, ancestry, protected veteran status, or any other characteristic protected by local law, all are welcome in the Young Living family.

Summary

Young Living is a dynamic and innovative direct selling company that is purpose driven. Young Living partners with nature to improve human lives and in turn, we give back to nature to complete a symbiotic approach to health and wellness.

As a leader in our field, we are committed to leveraging digital technologies to enhance our customers' experience and drive growth. We are seeking a visionary Vice President of Digital Experience to join our team and lead our digital initiatives to the next level.

Position Overview:

The Vice President of Digital Experience will be responsible for developing and executing the digital strategy to enhance customer experience across all digital touchpoints. This role will oversee the design, implementation, and optimization of our digital platforms and services to drive engagement, conversion, and customer satisfaction.

Key Responsibilities:

• Develop and drive the overall digital strategy in alignment with business objectives, focusing on delivering a seamless and personalized customer experience.

• Lead cross-functional teams in the design, development, and optimization of digital products and services, including websites, mobile apps, social media channels, and other digital platforms.

• Define and implement KPIs to measure the effectiveness of digital initiatives and identify areas for improvement.

• Collaborate with marketing, product, technology, and other teams to ensure alignment and integration of digital initiatives with overall business strategies.

• Stay abreast of industry trends and best practices in digital experience, user experience (UX), user interface (UI) design, and digital marketing to drive innovation and competitive advantage.

• Manage and develop a high-performing team, providing leadership, mentorship, and guidance to achieve departmental goals and objectives.

Qualifications:

• Bachelor's degree in Marketing, Business Administration, Computer Science, or related field; MBA or advanced degree preferred.

• Proven track record of success in developing and implementing digital strategies that drive business results, preferably in a leadership role.

• Extensive experience in digital marketing, e-commerce, UX/UI design, and customer experience management.

• Strong leadership and communication skills, with the ability to influence and collaborate effectively across all levels of the organization.

• Strategic thinker with excellent analytical and problem-solving abilities.

• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.

• Knowledge of relevant technologies and tools, such as content management systems (CMS), customer relationship management (CRM) software, web analytics, and A/B testing platforms.

Competencies

Treat People with Respect

Communication

Oral and Written Communication

Customer Service

Global and Cultural Awareness

Digital Technology

Technical Expertise

Problem Solving

Diplomacy

Data Driven

Critical Evaluation

Global and Cultural Awareness

Business Acumen

Leadership

Maintain Confidentiality

Pivotal Decision Making

Training and Development

Relationship Management

Continually up to date with new technology, from a high level

Knowledge, Skills, and Abilities

• Understanding of systems analysis and design

• Expert understanding of digital technology, trends, and its use or creation to improve business capabilities.

• Experience working in an Agile development environment

• Certified Scrum Master a bonus

• Excellent written and verbal communication skills

• Previous experience with collecting information from business units and market segments to establish actionable plans to feed a product roadmap

• Ability to handle multiple projects simultaneously

Supervisory Responsibility

This position does have supervisory responsibility of two or more employees.

Work Environment

This job operates in a professional office environment. The role routinely uses standard office equipment such as a laptop, desktop, smartphone, photocopiers, shredders, and filing cabinets. The noise level in the work environment is usually moderate. Essential oils are worn and/or diffused in the work environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Additional information

Young Living is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.