VP, Digital Product Manager

Jpmorgan Chase & Co. Columbus , OH 43216

Posted 2 months ago

VP, Digital Product Manager

Req #: 190081421

Location: Columbus, OH, US

Job Category: Digital

Job Description:

Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.

Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

The Position:

Chase is seeking a highly effective and innovative VP, Digital Product Manager to help build out the activation experience for the digital account opening experience. In this role, the candidate will drive Chase's evolving online and mobile experience so that customers can set up their products and services easily from the convenience of wherever they are and however they choose. This team will partner with multiple business lines to include, but not limited to, Business Banking, Consumer and Card in order to ensure a consistent Chase experience. Collaboration with other business, design and engineering product owners, as well as other cross-functional support groups will be required to develop a unified, comprehensive, and compliant customer experience.

The ideal candidate understands the broader digital financial services landscape and is able to identify and tangibly bring to the life the evolution of the digital account opening experience. Comprehensive understanding of product management and its specific role as the end-to-end owner is critical. He or she must quickly ramp-up on existing work and quickly develop an ever-evolving roadmap to drive business objectives forward as well as keep Chase on the leading edge of the rapidly changing digital landscape. This role will specifically require a deep sense of teamwork and walls-down approach in order to succeed.

Candidates should have excellent written and oral communication skills, a strong sense of purpose and urgency in delivering a successful product, technically knowledgeable to translate into business requirements, strong interpersonal skills, as well as a passion for digital financial services. The successful candidate will be a strategic thinker, a respected strong voice, and a go-getter who organically looks at processes and problems with a sleeves rolled-up mentality to collaboratively solve them.

Responsibilities

  • Serve as digital product owner of activation within the digital account opening experience

  • Work with partner teams to build out the customer experience, create feature requirements, prioritize backlog, identify and solve potential roadblocks, and manage the evolution of their focus area

  • Engage with cross-functional partners across the organization to lead, align, and maintain productive partnerships throughout the lifecycle

  • Collaborate with the broader internal team to ensure a seamless and consistent digital account opening experience

  • Lead customer research to continually vet and develop the CX with a customer first focus

  • Track and monitor industry developments and how it impacts Chase and Chase products

  • Identify ongoing gaps, optimizations and future opportunities for the product and capabilities needed for effective evolution of digital account opening

  • Engage closely with the engineering and cross-functional stakeholders to define a roadmap that meets business and consumer needs, while meeting critical deadlines and budget constraints

  • Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs.

  • Responsible for driving plans to execution, deployment, and refinement

Skill Requirements:

  • 8+ years of product owner or product manager experience as well as record of personal leadership;

  • Strong experience working heavily with cross-functional partners on a daily basis and leveraging those relationships for excellent work product;

  • Expertise in defining and building out product roadmap;

  • Passionate and vocal, balanced with a willingness to learn and collaborate;

  • Experience with bringing together cross functional teams and leading successful execution;

  • Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions;

  • Structured thinker, effective communicator with excellent written communication skills;

  • Ability to prioritize projects and efforts according to business need and industry trends;

  • Familiarity with the business services and offerings associated with Chase;

  • Ability to influence people at all levels across a broad variety of job functions;

  • Demonstrated ability to manage tight delivery timelines and calmness under intense pressure;

  • Commitment and self-motivation suitable to a start-up team;

  • Demonstrable experience working in financial services, retail banking, digital payments, e/m-commerce, online and mobile platforms, etc.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Product Strategy And Analytics Digital Upskilling Manager

Pwc

Posted 5 days ago

VIEW JOBS 10/16/2019 12:00:00 AM 2020-01-14T00:00 A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of clients employees by developing quality and relevant learning initiatives. You'll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of PwC to ensure our curriculums and initiatives support the PwC strategy. Our Learning and Development Strategy team maintains relationships with clients, stakeholders, and key partners for learning and development resources that will help serve assigned client groups. As part of the team, you'll be responsible for building and managing relationships with appropriate leadership team members, learning committees, and other client service representatives to understand the assigned groups strategy and priorities related to their learning and development goals. To really stand out and make us ?t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: * Pursue opportunities to develop existing and new skills outside of your comfort zone. * Act to resolve issues which prevent effective team working, even during times of change and uncertainty. * Coach others and encourage them to take ownership of their development. * Analyse complex ideas or proposals and build a range of meaningful recommendations. * Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. * Address sub-standard work or work that does not meet firm's/client's expectations. * Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients. * Manage a variety of viewpoints to build consensus and create positive outcomes for all parties * Focus on building trusted relationships. * Uphold the firm's code of ethics and business conduct. Additional Responsibilities: PwC's commercial digital upskilling product is a platform which enables a capability based learning experience that transforms companies and individuals to be digitally enabled. Our commercial digital upskilling product is built with the spirit of continuous innovation, providing excellence and value to all users. Job Requirements and Preferences: Basic Qualifications: Minimum Degree Required: Bachelor Degree Minimum Years of Experience: 5 year(s) Preferred Qualifications: Degree Preferred: Master Degree Preferred Fields of Study: Mathematics, Statistics Preferred Knowledge/Skills: Demonstrates extensive abilities and/or a proven record of success in the following areas: * AWS: IoT Core, IoT Greengrass, IoT Analytics; Kinesis streams, SageMaker, DynamoDB, Glue, Athena, API Gateway, TensorFlow; * Azure: IoT Hub, Stream Analytics (IoT); Machine Learning Services, Text Analytics, Async Messaging, Event Hub, Cosmos DB, NiFi; * GCP: Cloud IoT Core, Dataflow, Dataproc, BigQuery, Machine Learning/ML Engine; * Building data visualization solutions and automated workflows including familiarity with tools like Tableau, Alteryx, or Power-Bi; and, * Programming in Python or Java and experience with deep learning frameworks including Tensorflo, Keras or Pytorch. Demonstrates extensive level abilities as a team leader, emphasizing the following areas: * Managing a high output workload in a highly ambiguous environment; * Using Agile development methods, design and prepare instructionally sound digital learning activities that support a predefined skills framework; * Using global acumen, create learning curriculum, journeys and structures that are relevant throughout the world; * Participating in design thinking workshops that can guide the content process; * Influencing the learner journeys through the new app and desktop experiences; * Applying evaluation and assessment methods to develop accreditation policies and procedures; * Demonstrating a wide knowledge of digital learning technologies and modalities; * Managing legal and regulatory matters with respective stakeholders; * Managing teams in a highly distributed and ambiguous environment; * Obtaining and review data analytics from learning products, using that data to influence and direct future designs; * Demonstrating an understanding of business needs across multiple industries; * Understanding basic interfacing technologies (API's etc) and develop data reporting strategies for companies purchasing the product; and, * Managing simple reporting dashboards, building them as needed. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer. For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance. Pwc Columbus OH

VP, Digital Product Manager

Jpmorgan Chase & Co.